Tammi Nguyen Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Product and Project Management: Lead end-to-end management of human spaceflight missions, one of the company's core products, ensuring seamless execution from pre-mission planning to post-mission activities. Ensured strict compliance with safety and technical standards while delivering innovative solutions that improved operational efficiency and enhanced the overall customer experience.Customer Service & Stakeholder Engagement: Act as the advocate for astronauts and mission personnel—key customers of the company's human spaceflight product—by providing specialized support throughout each phase of the mission. Champion a high-performing, customer-centric team dedicated to surpassing service standards and driving customer satisfaction, with a focus on delivering an exceptional mission experience.Cross-Functional Leadership: Coordinate with cross-functional teams to proactively address challenges, enabling smooth communication and execution of mission objectives. Liaise with industry partners such as NASA and SpaceX, facilitating seamless collaboration and advancing partnerships.Organizational Leadership: Directed mission-critical initiatives with a strong emphasis on product excellence, balancing the expectations of both internal stakeholders and external agency program managers. Drove mission objectives efficiently by employing company resources and industry expertise to ensure the successful delivery of the human spaceflight product on time and within scope.Global Product Experience: Deliver human spaceflight missions in a fast-paced, global environment, managing complex operations for clients and space agencies around the world. Team lead mission campaigns that require exceptional adaptability, rapid learning, and the ability to manage multiple high-priority projects simultaneously, consistently achieving mission-critical milestones while maintaining high customer satisfaction.

Houston, Texas Area

Leadership & Team Management: Led a 30-person team to achieve business goals, generating millions of dollars in annual revenue. Ensured efficient performance by assigning responsibilities and streamlining operations, earning a distinguished achievement award among a staff of 500+.Customer Experience & Member Management: Created and implemented systems to enhance customer service, achieving a 91% NPS and maintaining a guest-satisfaction focus. Spearheaded initiatives to enrich the customer experience while aligning team efforts with business objectives.Operational Excellence & Multitasking: Closely tracked business trends, metrics and KPI’s, pivoting operations proactively to seize opportunities and prevent disruptions. Successfully navigated the team through the 2020-21 pandemic, developing new standard practices that were adopted companywide.Data-Driven Decisions & Reporting: Monitored performance metrics, drafted reports, and communicated progress/new efficiencies to leadership. Submitted reports and prepared presentations to ensure alignment with business goals and timelines.Culture Building & Team Engagement: Established a highly professional, positive work culture, consistently structuring work to optimize performance and team happiness. Received unique recognition for consistently bolstering the highest team happiness scores amongst a veteran staff (4.8/5).

Round Rock, Tx

Conducted In-Depth Performance Audits & Strategic Reviews: Led comprehensive performance audits to identify operational inefficiencies and compliance gaps. Provided detailed analysis and actionable recommendations to leadership, driving measurable improvements across multiple locations.Optimized Store Operations & Metrics: Collaborated closely with local stores to streamline operations, enhance key performance metrics, and cultivate a strong, values-driven organizational culture. Consistently delivered strategies that improved both efficiency and employee engagement.Elevated Customer Experience & Guest-Focused Initiatives: Spearheaded initiatives to identify opportunities for enhanced hospitality services, fostering a deeply ingrained guest-focused mentality that improved customer satisfaction and retention rates.Reported Key Performance Indicators to Drive Strategy: Presented critical industry-defining metrics and operational insights at regional meetings, enabling data-driven decision-making and strategic planning at the highest levels of the organization.Award-Winning Leadership: Achieved formal recognition as the top-performing leader in the Central Region for 12 consecutive months (2014-2015), a testament to consistent operational excellence and leadership impact.