Tamara M. Email & Phone Number

Advanced Travel Therapy was acquired by AMN Healthcare in June 2019.

Client-facing role acquiring and maintaining relevant compliance documentation for Healthcare Provider candidates on assignment in order to achieve compliance for on-time start date ultimately impacting fill rate, market share and revenue.*Partnered with internal sales and clinical teams, creating urgency with candidates and reinforcing national, federal, state and company mandates.*Onboarded 35-40 candidates at any given time; onboarding averages 15-20 touch points (phone calls, emails, texts) and coordinating between teams to streamline the complex credentialing process.*Utilized proprietary CRM and public VMS software for tracking candidate status along the onboarding pipeline.

Customer-centric, fast-paced role managing patient intake including, but not limited to, registration, identity and insurance verification, updating client information in computer systems, collecting appropriate fees as required and rooming patients after registration. *Front desk and phone support role interacting with 50-100 individuals in any given day.*Interactions were with individuals in their most emotional and vulnerable states, requiring rapid understanding of client needs and the ability to communicate complex information in a manner easy to comprehend under stress. *Assisted management with record research inquiries, supporting documentation for client billing, and research/compilation of potential client lists for outreach.*Responsible for appropriate routing of patient phone calls, records forwarding to necessary doctor/specialist offices, and file maintenance while maintaining HIPAA compliance.

Orlando, Florida, United States

Responsible for educating park guests, school groups, camp participants and private parties about marine animal information at animal exhibits throughout the park while maintaining and enforcing the safety of the park guests and marine animals at exhibits.

Responsible for all file maintenance, appointment/surgery scheduling, reminder and follow-up calls, and some animal care. Maintained inventory of medications, billing, payments received, and assisted in transition to a chartless system.

Student (Korean Language) – Defense Language Institute, Monterey, CA - 2003-2005Public Affairs Assistant – USS Constitution, Boston, MA - 2001-2003