Manage operations and employees for:-Customer Service-Accounts Receivable -Warehouse (Receiving and Shipping)-Purchasing -IT services (3rd party support)

Increase current and build new revenue streams. - Help build a strong Sales force- Build relationships with distributors- Help grow the Application business- Work with Marketing to build the brand- Build internal process and procedures- Build the Client base

Lead both Implementation and Product support areas.Implementation - ensure that Sigma and client project tasks are complete on time and clients are ready for their new system.Support - ensure that client quesitons are answered and work with Sales, Development and the Hosting Team to resolve client issues.

Managed the operations of three shifts, staff of 65 people in a 250,000 sq ft distribution center. Worked with the Inventory Control Manager, Occupational Health & Safety Manager and Transportation Manager to improve customer service, decrease costs and increase employee moral.

Managed operations for a 450,00 sq ft distribution center, total staff of 120 people, 6 direct reports.Increased service levels, increased employee communications, built a team environment and decreased costs.

Manager – Masterdata, Technical Training and Change Management · Built a change management framework that could be utilized by all management teams to aid in process improvement initiatives.· Audited and documented the style set up process in a legacy system.· Prepared Masterfiles for SAP implementation - data clean up.· Created communication links to bridge gaps in product setup between Masterfiles, Merchandising, Purchasing and Customer Service.· Mentored current department leadership.· Streamlined data entry process to decrease turnaround time on Masterfiles requests.· Worked with SAP-PP team to:o Document current Manufacturing process and needso Help document requirements for PP module · Worked with Merchandising,, Art, Customer Service, Collateral and Design departments to streamline style set up process and enhance communication channels.

· Ensured that all Sarbanes Oxley guidelines were implemented and adhered to through testing process. · Determined the extent and the areas to be tested when patches or new functionality were delivered.· Tracked and managed testing of all new patches for application bugs or system change requests, average 4 patches a week.· Managed help line for Indianapolis facility, on call 7 days a week.o Communicated help calls with root cause related to training to appropriate Dist Ops management to hold Managers accountable for the training and development of their employees.· Worked with department leads and employees to identify and document system issues and enhancement requests.· Created and facilitated training classes for Distribution and Office employees.. · Lead an Inventory Reconciliation Team consisting of Distribution, Finance, IT and vendor (MARC) employees to identify, document and track progress for resolution of issues on both the host and WMS systems that were causing inventory variances. Initial variances totaled over 150,000 units and 9000 SKUs. The variances were then identified as timing issues, software bugs or user error. We then made adjustments in the process or report programming to account for timing, identified root cause of software inconsistency and worked with MARC for fix or passed user error information to training and Management team for user follow-up. · Identified reporting bugs with internal controls used to monitor inventory variances.· Created system queries to help identify root cause of inventory issues.

· Co-lead MARC requirements analysis team for the Manufacturing department.· Lead 12 Distribution Operations employees who wrote all training documentation and designed 14 training classes for MARC WMS implementation.· Audited training classes for content and delivery.· Designed and facilitated a two-day training kick-off event for MARC trainers.· Created inventory flow diagram with step-by-step detail of product movement through the entire distribution process.· Developed and maintained information for intranet WMS information site.· Editor for “The Smart reMARC” newsletter distributed every two weeks.

· Completed an EDI software upgrade from V2.11 to V5.06.· Worked with 810, 850 and 856 documents daily.· Maintained all RPGIII programs that fed the EDI files on the 400.· Managed all upgrade and change requests from 35 trading partners.

As Fold and Pack Manager I was responsible for a three shift operation. Every order that was processed in the plant ran through our department. We prepped all orders according to Client specifications, processed paperwork, updated internal systems then moved the orders to Shipping. While leading the Fold and Pack teams I worked with the leadership team to redesign the floor layout and process flow. This, along with coaching the shift managers lead to decreased overtime, decreased error rates and improved through put.