• Remote data entry/billing. Process daily accessions without direct supervision. Accessioning diagnostic submissions using the laboratory information system (VADDS); verifying data and lab assignments to ensure individual labs have timely and accurate information in order to process submissions; creating new client accounts; ensuring laboratory information system client database is up to date and accurate. Manage the daily financial, operational, and business functions of the Wyoming State Veterinary Laboratory (WSVL) within established WSVL Standard Operating Procedures (SOPs) and Quality Assurance/Quality Control (QA/QC) guidelines. Maintain financial records for both daily accessions and miscellaneous charges• Provide customer service to clients in both public accessioning area and on the phone with questions related to submissions, reports, bills, invoices/statements and fee scheduleAssist WSVL personnel with questions related to submissions, reports, bills and fee schedule and resolve problems concerning the same.

 Provide basic “front line” functions. Execute routine & advanced clerical and office support duties, and provide administrative support under limited supervision  Balance accounts and prepare routine financial reports; type or prepare appropriate forms (P-cards, purchase orders, vouchers, IDRs), discuss problem accounts or billing issues for problem resolution and assist with budget planning  Coordinate meetings, appointments, facilities scheduling, travel arrangements for guest speakers and faculty, annual graduation event and research night  Assist with special projects, research problems, and provide problem resolution  Functionally supervise support staff; e.g., work study students and PR Intern

 Communicated verbally and in writing with graduate school applicants and assist them with application processes Office duties included filing, receiving and transferring incoming calls; processing outgoing and distributing incoming mail Created and edited marketing brochures, handouts, calendars, etc. for fairs, seminars, workshops and department functions Developed and maintained department’s web site using own creativity and occasional input from others

Receptionist for a fast paced, multi-faceted and sometimes very stressful student services office. Data entry and retrieval, directed incoming calls, took messages, greeted all walk-ins, set up student credential files, received and receipted service fees.