· O365 Admin – Software License Management, created Shared Mailboxes, Group Memberships, Alias, Email forwarding and password changes.· On & Off Boarding – License Management Adding/Deleting users from AD, adding and removing users from company specific applications.· IP Office – Created agent profiles along with their extensions. Reset phone passwords and switched from Essential to Power users to maintain licenses. Configured Windows Avaya Communicator and Desktop Agent for agents. Hot desking. Button programming.· AWFOS – Added employees and assigned the site, department, role, reporting supervisor and organization unit specific to their job functions. Configured recording settings for employees to determine necessary record interactions. Trained Supervisors on how to add custom Interactions by desired data criteria.· ACCS – Added Supervisors and subornments to roles. Added skillsets and permissions to wallboards and reporting.

· Refresh Project from Windows 7 to Windows 10 for multiple on/offsite office locations.· Assisting users with password Log-on ID’s and resets, navigation inquiries and browser troubleshooting with Wedbush specific applications such as ClientLink, Broker Insight, Beta, Sungard, Thomson1, TPX, Proofpoint, via Helpdesk calls and ServiceDesk Tickets.· Set up Conference meetings with Cisco Spark Board, Conference ID’s, WebEx and Projectors.· Machine builds using Bitlocker, Data Migration, Fortinet SSL VPN, and Shoretel560 set ups.· Installed printers, including FollowMe Printers and scanners.

Sole purpose of project was to bring Telecommunication cost down by porting 294 Verizon phones lines to T-Mobile.· Added Android/iPhones assets and SIMs to an Inventory database in sequential detailed manner.· Used Samsung Knox to NFC phones to ensure security protection for mobile device· Encrypted devices using Mobile Iron and assigned corporate assets to Operations and Admin teams.· Cancelled phones lines for users disabled on AD and assigned user names (opposed to titles) to be displayed on Carrier account.· Worked directly with Vendor for Activations and troubleshooting any failure in telecommunications services.· Created and managed Google Play Accounts with Google (Android users).· Configured email, installed company software and ran system updates.· Project completed with result of $14,836.00 savings on monthly bill.

· Sole purpose of project was to bring Telecommunication cost down by porting 294 Verizon phones lines to T-Mobile.· Added Android/iPhones assets and SIMs to an Inventory database in sequential detailed manner.· Used Samsung Knox to NFC phones to ensure security protection for mobile device· Encrypted devices using Mobile Iron and assigned corporate assets to Operations and Admin teams.· Cancelled phones lines for users disabled on AD and assigned user names (opposed to titles) to be displayed on Carrier account.· Worked directly with Vendor for Activations and troubleshooting any failure in telecommunications services.· Created and managed Google Play Accounts with Google (Android users).· Configured email, installed company software and ran system updates.· Project completed with result of $14,836.00 savings on monthly bill

Provided technical support to onsite and offsite end users (200+).Handled 20+ tickets daily, closing average up to 15 tickets. Ticketing Systems included TrackIt and Magic.Responsible for the build, installation, configuration and troubleshooting of all end user hardware, software and related peripherals in a mixed Windows and Mac OS X environment (Majority Windows). Deployed work station set up, moves and inventory returns.Printer Support: Network / plotter and personal office printers. Installs, configures, driver and firmware updates, ordered consumables and troubleshot issues.Active Directory - User & Computer Management (Create, Modify, Reset and Deleted).SCCM - Imaged new (Windows 7) Lenovo desktops and laptops, deployed applications and software updates.JAMF Casper Suite – Imaged OS’s, software distribution, enrollments, AD Binding and asset management.A/V Set up: Prepares conference rooms, Town Hall meetings, and Sales shows for Audio and Video Conferencing. Including Projectors, Cisco Telepresence, MS Lync, Jabber, Skype for Business, WebEx, Webinars and GoToMeetings set up.Mobile Device Setup - Email and VPN set up, troubleshooting and training for iPhones, iPads, Blackberry's and Androids.VoIP – Phone set up at workstationProvides end user training and offsite support and on call responsibilities as needed.Supported Software Roll Outs, Data Recovery/Migrations and company moves due to inquisitions.Trained temps and new hires of preferred business processes and trained end users on IT best practices regarding software and Helpdesk protocol.

Managed over 400 USA Mobile service accounts and devices. These included Ipads, Iphones, Blackberry's, (Managed from BES), Androids and Hotspots: Ordered service and Upgrades. Configured company email. Disputed bills and chose plans.Responsible for entire on-boarding/off-boarding process for employee/contractorsProvided onsite and field support. Reviewed and escalated high priority issues to the appropriate support teams. Ordered IT department supplies from multiple vendors. Implemented asset/employee relocation with company move.Global Asset Tracking of desktops, laptops, monitors, printers and servers.Administered Active Directory user accounts (Managing groups, creation/deletion of accounts for end users, share permissions, etc). Incident tracking using Cherwell Service Management.Follow up with customers to ensure issue has been resolved.

Troubleshoot supported software via phone, fax, letters and emails.Resolved work orders and tracked work orders in ticketing software.Moderator - Monitored Chat rooms, banned and validated players.Quality Assurance - Tested prerelease software for unintended behavior.Contribute to the service desk knowledge base by updating and creating knowledge articles.Demonstrated presentations to departments informing of software issues and highlights.