Tammy Carpenter Email and Phone Number

Enterprise Service Support technician, supporting Operations Support Branch for the United States Department of Agriculture Data Access Representative (DAR) for USDADeploying Mobility Devices in the Intune/Endpoint Manager, and Ivanti Mobile Iron Ordering Mobility Devices via Verizon, AT&T, T-Mobile, and various other Telecommunications Companies Subject Matter Expert (SME) of iPhone Operating Systems (iOS), Android OS, and Windows OS SME in Apple Device Enrollment Program (DEP) Apple Business Manager Efficient in MAC OS Efficient Active Directory (AD) security groupsSystem Administrator

Active Secret Security Clearance IT Support/Management of over 8 counties and cities in Michigan Supervision and management of over 150 computer systemsSupervision and management of over 150 peripheral systems Managing and remediating Remedy on Demand Ticketing system(s) Managing the Remedy Asset Management (RAM) inventory system for over 500 pieces of USDA equipment Building and imaging computers for each specific agencies Provide installation of relevant software DHCP Reservations for over 100 systems Installation, system administrator, and troubleshooting of over 10 servers Installation, system administrator, and troubleshooting over 10 switches Installation and troubleshooting of over 100 VoIP telephony systems Expansive knowledge of VTC Capabilities Microsoft Suite to include Microsoft Lync PIV and military Digital Signatures LINCpass PIV credentials Troubleshooting of MPS, Xerox, HP, and Lexmark printers Installation of MPS II Xerox Printers Remediation of over 300 computersSecurity Center AdministratorRemediation of Vulnerabilities in over 200 computer systems daily

Planning of network installations by studying technical specificationsVerifying service by testing and re-programming circuits, equipment, and alarmsIdentifying and correcting technical problems Maintaining customer rapport by listening to concerns, troubleshooting, and repairing outagesMaintaining a safe work environment by following standard operating procedures Updating job knowledge by participating in educational opportunities, and reading technical publications ITSM interface knowledgeAbility to understand, evaluate, and translate the needs of communication for users, and to relate to clients in layman terms referring to existing technology Knowledge of digital communications, including but not limited to switches, key systems, and IP telephony systems sufficient to configure system hardware and software to permit the transfer of data through various copper, fiber optic, and wireless transports Maintaining physical and cyber security in an office setting Implemented physical security standards for switch communication closets Written and verbal communications

Customer Service Initial Data Entry Medical Insurance Billing Medical Insurance Information System NEXTGEN Program Knowledge Basic Pharmacology knowledge Written and Verbal communicationMaintained pharmacy inventory Adhered to patient HIPPA laws and regulations Maintained records of all patient information Recorded and following physicians order and written instructions of physicians Ensured medication availability Prepared reports by collecting and summarizing information Contributed to team effort and accomplished the task at hand

Maintained 100 percent accountability for over five million dollars’ worth of communication equipmentExecuted technical help desk functions on laptop and desktop computers for entire company Educated and trained 150 soldiers on operation and functions of mission critical communications equipmentSelected as soldier of the month out of six companies for exceeding standards in duty position Awarded the Army Achievement Medal for being unit’s sole Signal Systems Specialist, enabling the S-6 section to operate all FM Communications for the command group, as well as being the subject matter expert for command group’s subordinating battalionsBaseline of 142D CSSB computers in Kandahar Afghanistan Constructed, and reviewed NIPR/SIPR/CX-I Packets for 1460th TC in Kandahar Afghanistan TACSAT Installation for 142D CSSB Administration Rights for 1460th TC UPL program and rights administrator