• Providing province wide lead management support to Energy Management Consultants• Building customer sales relationships and exceeding all client satisfaction measures• Managing customer escalations, partnering with other Direct Energy teams as required• Providing customers with product information while positioning the value of Direct Energy sales and service• Departmental Subject Matter Expert, coaching, training and mentoring new team members• Corporate liaison for Direct Energy sales and install and the Ontario Power Authority program.

• Assigned to Direct Energy’s Customer Service Team• Scheduled service calls, meeting customer needs and expectations• Managed customer escalations balancing the needs of the client with those of the business