Tammy Doyle Email and Phone Number
Tammy Doyle work email
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Tammy Doyle personal email
Experienced Contact Center Supervisor with a demonstrated history of working in the banking industry. Skilled in Customer Service, Banking, Coaching, Sales, and Training. Strong support professional graduated from Cranston East High School.
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Training And Development Program LeadCity National Bank Apr 2024 - PresentRaleigh-Durham, North Carolina Area- Establish and implement a complete training guide for all new colleagues- Train all new colleagues on the process and procedures of the bank- Conduct side-by-sides to ensure accurate and proper service is being provided- Interact with management teams to assure the best solutions are being provided -
Client Care SpecialistCity National Bank Jul 2018 - May 2019Raleigh, North CarolinaTrain new colleagues on the processes and procedures of the bank- Conduct side-by-sides to ensure proper call handling as well as accurate information being provided- Respond to all client inquiries regarding their accounts or online banking- Consistently interact with management teams to ass the best solutions are being provided
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Customer Resolution Senior Advocate/Corporate OfficeCitizens Bank Mar 2017 - Apr 2018Cranston, Rhode IslandProvide the highest level of customer service and resolve complaints in written correspondence to retain the customer without putting the bank at riskTake ownership of customer issues, conduct research and engage management in other business lines as needed throughout entire processIdentify and act upon service improvement opportunities in relation to the management process, including root cause analysisInteract regularly with management team, risk and legal partners to ensure that all responses to customers are appropriate to build strong rapport with business partners and executive leadersProvide formal, written correspondence on behalf of the Bank to our customers. -
Contact Center Service Advisor/Supervisor IiCitizens Bank Feb 2015 - Mar 2017Cranston, Rhode IslandImplemented call center procedures to increase customer satisfaction and productivity-Performed quarterly reviews to identify areas of opportunity-Reviewed call samples to implement best practices-Trained new representatives on products and services we offer by the the financial center-Handled escalated customer issue to maximize case resolution
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Customer Service Representative Level IiCitizens Bank Jun 2013 - Feb 2015Cranston, R.I.Respond to diverse customer calls/requests regarding account information and provide product solutions based on customers’ needsResponsible for ensuring complete customer satisfaction and logging any dissatisfaction
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Customer Survey AgentCitizens Bank May 2010 - Jun 2013Cranston, Rhode IslandContact customers from automatic dialer to conduct surveys about their experience with the bank and document their responses accordingly
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Certified Nursing AssistantSaint Elizabeth Community Mar 2006 - Oct 2008East Greenwich, R.I.Assisting in the activities of daily living with patients with Alzheimers and Dementia.Trained new hires. -
Teaching AssistantProvidence School Department Oct 2001 - Feb 2004Providence, Rhode IslandWork with children with special needs from pre-K to grade 6 in various schools in the area
Tammy Doyle Skills
Tammy Doyle Education Details
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Cranston East High SchoolHigh School/Secondary Diplomas And Certificates -
Liberal Arts
Frequently Asked Questions about Tammy Doyle
What company does Tammy Doyle work for?
Tammy Doyle works for City National Bank
What is Tammy Doyle's role at the current company?
Tammy Doyle's current role is Client Care Specialist Lead at City National Bank.
What is Tammy Doyle's email address?
Tammy Doyle's email address is ta****@****cnb.com
What schools did Tammy Doyle attend?
Tammy Doyle attended Cranston East High School, Community College Of Rhode Island.
What skills is Tammy Doyle known for?
Tammy Doyle has skills like Customer Service, Time Management, Banking, Coaching, Sales, Financial Services, Retail Banking, Management, Training, Research.
Who are Tammy Doyle's colleagues?
Tammy Doyle's colleagues are Jason Bobovnik, Debra Holcomb, Brittani Brown, Lorraine Villarreal, Chris Foster, Mikey Coyne, Chimane Santiago.
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