Tammy Dunn Email and Phone Number

CPPA/OA for Joint Base Pearl Harbor Hickam

Perform a variety of administrative and clerical tasks. Duties of that include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.

Oversee the Culinary/Food & Beverage, and Room Service department to ensure orders are accurate and delivered in a timely manner within established standards of service. Responsible for preparation of proposals and contracts as it relates to dining, culinary, and food & beverage business opportunities, monitors industry trends and identifies/evaluates potential food & beverage opportunities. Liaise with Marketing, Events and Food & Beverage teams to identify appropriate solutions for events. Solicit new & existing accounts through telephone solicitation, outside sales calls, site inspections and written communication.

The Group Sales Coordinator assists the Director of Group Sales and Group SalesManagers in the handling of accounts. Responsibilities include: answering telephones;processing letters, proposals and contracts accurately and in a timely manner; andmaintaining filing, traces and office services in accordance with normal operatingprocedures, the ability to effectively communicate with guests in a friendly and positivemanner; the ability to meet/exceed client needs; and resolve complaints; andknowledge of departmental interaction and organizational structure in a hospitalitycontext.

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of any planned adjustments. Refer unresolved customer grievances to designated Sales Manager for further investigation.

• Rock Star Club Representative (Within Slot Marketing Department)Gave customer service support for slot club members. Communicating the details of the complimentary structure and explaining the advantages of the program to Rock Star Club Members. Issuance of “comps” based on qualified play. Maintained and update of customer data base. Assist in coordination of Rock Start Club promotions and tournaments. Distributed hotel slot promotional materials to all guests.• Usher Supervisor @ The Joint Event/Concert HallSupervisory duties overseeing 25 ushers nightly including: Ticket scanning, scheduling of breaks, insuring floor coverage all during concert & themed events. Up selling guest our to VIP box seating. Responsible for crowd control, and problem solving guest ticketing issues. Partnering with security team members to provide guests with unique problem solving techniques, for all types of security guest issues. Providing superior customer service to insure a positive concert going experience for all guests.