Compiled requirements, designed and developed various business systems.An instrumental technical resource actively engaged in a companywide comprehensive significant financial system migration.Active technical resource supporting an extensive commission migration affecting the entire sales vertical.Supported business system transitions as a certified SFDC (Salesforce) administrator integrating applications and processes into legacy systems.Collected requirements, designed, tested, and supported business reporting needs.Developed and implemented processes surrounding DynamicsSL application support.Routinely examined SFDC extracts seeking to clean data and resolve issues.Supported Financial and SFDC systems by evaluating licensing requirements, leading to a license cost reduction that positively affected the organizationActive system support of critical business systems controlling user access and safeguarding crucial business information.Served as the technical resource developing, implementing, and liaising with product and service quoting systems, leading to streamlining of the sales process and increased sales support productivity.

Gathered requirements, developed and implemented SFDC and FinancialForce PSA.Active technical resource for the design and upgrade of the Financial system.Lead the SFDC migration from Unlimited to Enterprise resulting in a cost reduction. Active system support of critical business systems controlling user access and safeguarding crucial business information.Collaborated with developers, analysts and project managers to expedite incident resolutions.Developed and supported business reporting needs.

Created and maintained network users/permissions. Provided network support to users. Maintained network connectivity of all computer workstations. Maintained servers and associated hardware, applications, services and settings. Pivotal CRM administrator.

Provided initial telephone support, escalated incident if initial attempts were unsuccessful and maintained ownership until the problem was resolved.Helpdesk system administrator.Assisted workstation support team by going onsite to perform troubleshooting and installations.