Tammy Hamilton Email & Phone Number

In this role, I am responsible for overseeing all sales training activities for our Canadian retail partners. Together with my team of trainers, I will support the sales department in the design and delivery of distance, online and/or face-to-face training programs.

Laval, Quebec, Canada

Support officer: RCAC 2650Previous mandates:Commanding officer: RCAC 2650 Administration officer: RCAC 2649Learning Support Center: Specialist

Montreal, Canada Area

In this job role, I am integral part of National Management team. I am accountable for development of national sales department, including regional managers and representatives. I enhance skill set/performance of sales team and achieve organizational set targets by designing and enacting comprehensive sales training/growth program.Some of my notable achievements:• Created all training initiatives from scratch, including implementing eLearning and LMS.• Identified needs/apply cost-effective coaching programs while managing/controlling annual training budget of $40K.

Montreal, Quebec, Canada

Here, I enhanced clients' satisfaction/experience by directing all aspects of customer experience, such as service, sales, and call center. I delivered top-notch quality and improved client retention by ensuring quality standards. I addressed and resolved customer issues promptly while managing call center.Some of my key accomplishments:• Increased revenues by 65% while establishing customer-facing team.• Attracted and retained top talent by designing and enacting exceptional talent management policies.

Saint-Eustache, Quebec, Canada

While working here, I streamlined recruitment and selection process by executing full cycle talent management program including, recruiting, orientation, training, and performance management/development. I contributed to organization's overall training objectives by overseeing team of trainers deployed across North America.Some of my key achievements:• Co-created Competency Model.• Implemented Full Cycle Talent Management processes.• Developed a team of field trainers deployed across Canada and the US.

Nationwide

Here, I oversaw a team of trainers deployed across Canada. Planned and implemented training aspect of rollout of 2 major IT Projects. I deployed IT Projects on time, within scope and under budget (ePOS & WFM).Some of my notable achievements:• Led bilingual Training team on two critical IT rollouts with very tight timeframes and without closing any stores.

Learning & Instruction Management For Canadian Cadet Organization

Certificate Adult Education And Elearning

Major