• Provide support for hardware and software, printers. Work remoter and on site . Customer supporr

Oversee field technical services 6 corporate offices, including headquarters, across multi-state Gulf Coast region, supporting over 6,000 users. Supervise team of 7 field technicians. Manage complete service process, including trouble ticket processing and monitoring, PCRs, special projects, workflow management, scheduling, and location openings/closings/remodels/moves. Develop and implement policies, procedures, and standards. Member of Networking Disaster Recovery Team.•Direct timely and effective resolution of all chronic networking issues.•Planned and coordinated move of 400 executive users as part of corporate office relocation. Installed 2 closets of routers and switches •Carried out hardware and operating system upgrades for laptops and desktops.•Upgraded all branch office servers from Windows 2000 to 2003.establishing SLAs with product vendors.•Implemented monthly management and review process reporting.•Performed Remedy system upgrade,

Managed maintenance for SAN system and repaired over 400 development/test/production servers. Maintained security, server rooms, and heating/cooling systems. Installed and maintained HP Blade Servers. Prepared maintenance schedules and carried out periodic maintenance.• Worked closely with HP and Microsoft to maintain server room at peak performance.• Implemented and ensured compliance with best practices, policies, and procedures.• Monitored adherence to OSHA regulations and corporate/industry standards.• Maintained all documentation for mission-critical servers and services.• Operated in 24x7 environment, responding to emergency, PIM, and MOM calls/alerts.