Tammy Harper Email & Phone Number

West Des Moines, Ia

• Utilization of strong customer service skills and attention to detail to provide direct support to the medical community, third party vendors and consultants either via email or live call related to the new Merit-based Incentive Payment System (MIPS)• Strong research skills which allow me to utilize the Quality Payment Program final rule, CMS approved documentation, and team collaboration to answer these inquiries in a timely fashion• Follow up with customers as needed through final resolution to provide a clear understanding of the details of the Merit-based Incentive Payment System• Management and prioritization of new inquiries using the ShoreTel and Five9 phone system and the ServiceNow ticketing system• Assist in the development and management of knowledge content and analyst scripts• Provide additional training for employees as requested

Urbandale, Iowa

Thorough understanding of Medicare policies, rules and procedures with regard to the Physician Quality and QualityNet Hospital Reporting Systems; Skilled trouble shooting ability using SQL server queries; Thorough understanding of REMEDY incident reporting system; Staff support, training and development

Thorough understanding of Medicare policies, rules and procedures with regard to the Physician Quality and QualityNet Hospital Reporting Systems; Skilled trouble shooting ability using SQL server queries; Thorough understanding of REMEDY incident reporting system; Staff support, training and development

West Des Moines, Iowa

Assist providers with questions regarding their Medicare Part B and Railroad programs.

Des Moines, Iowa Area

Hosting home jewelry shows, processing orders, marketing to new customers, handling customer returns/exchanges, maintaining/managing inventory, and assembling jewelry displays for parties/shows

Bennigans Grill And Tavern

Skillfully handles difficult situations by offering complimentary food items; caters to children; offers coloring books, etc; Regularly caters to large groups of 20 or more customers after morning church service per their request; Assist customers with food and drink orders; Process customer payment; Effectively communicated to kitchen staff special customer order needs

West Des Moines, Iowa

Managed 15 Regional Sales Accounts from $50,000 to $1 million that included Des Moines, IA; Increased on-time delivery 15% by enhancing an order tracking system; maintaining close contact with clients; quickly resolving issues with production, scheduling staff, and engineers; Maintained close contact with clients, production managers, and engineers on special orders; Quickly resolved issues so delivery schedules were met; Recognized by management for consistent follow-up, dependability, and strong communication skills

West Des Moines, Iowa

Reported directly to the Plant Manager; Improved production efficiency by 25%; Created a Pareto chart used by senior managers to zero in on issues and track/improve production efficiency; Quickly resolved order discrepancies by implementing daily meetings with all production line managers; Managed the 2nd shift production team of 7 employees; Trained new employees regarding safety features and production line flow; Maintained and reported all hours to payroll for the entire 15 person Insulated Glass production line

West Des Moines, Iowa

Brought an offsite production facility online and managed their $2 million of inventory; Instituted semiannual cycle counts that reduced inventory discrepancies by 25%; Inventoried and inspected over $10,000 weekly shipments of material; Created all purchase orders for customers purchasing Special Finish window and door packages; Attended daily production meetings and resolved issues with inventory status working with production and line managers

West Des Moines, Iowa

Reported directly to the Materials Manager; Managed $12 million of inventory at two major locations; Optimized production efficiency by instituting just in time transfer of inventory from a raw material location in the warehouse to the production line; Reduced inventory overhead by 30%; Created and assigned part numbers for new inventory; Led and played an integral part in the yearly inventory of 10,000 line items and $20 million of material by insuring correct part numbers and quantities were being entered and reported; Resolved discrepancies between counted inventory and what was reported on management reports by physical verification

Associate Of Arts (A.A.), Business Administration And Management, General, 3.10 Gpa

Earned and maintained a 4.0 GPA my final three semesters of full-time study

High School Diploma, General Studies, 3.87 Gpa

Activities and Societies: Marching Band; Dolls Dance Team; Debate Team; Orchestra Band