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Volunteer ManagementOutreach, Special Events, and FundraisingEducational Opportunities & Programming

Input recalibration orders into D&W computer software.Effectively work with lab technicians to ensure timely turn-around-times for recalibration and assess any issues with customer orders.Continuously communicate with customers via telephone and email in regards to purchase orders, recalibrations, new orders, and repairs of their assets.Work cohesively with other Transcat labs and personnel throughout the US as needed to complete orders and calibrations.Perform quality audit checks and random sampling procedures daily for all calibrated items in the calibration lab.Maintain all quality procedures for Montana office and ensure all quality and safety procedures are followed in accordance with ISO 17025.Provide all documentation and work with auditors to comply with, and meet IAS certifications and standards.Assist customers with requests and answer telephones in professional manner.Record and file all certifications for materials received and ensure they are sent with products to customers.Assist with shipping, receiving, purchasing, and additional customer follow-up as needed.

Assisted with the cleaning of animal areas and equipment as needed, including spot cleaning of animal and public areas throughout the day.Interacted with and got to know the animals and talked with prospective adopters about them in order to make the best possible match.Helped people through the adoption process, shared information about animal care and behavior, reviewed adoption applications, interviewed applicants in a conversational way, making decisions to finalize or deny an adoption, and communicated with the applicant in such a manner that maintained a courteous and friendly attitude even when declining a request.Coordinated with foster volunteers to care for cats either too young or injured to live in a shelter environment.Advised people who were having a problem with their pet and/or who wanted to surrender their pet to LCHS, with the goal of keeping the pet in the home. This occurred in person, over the phone or via e-mail.Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.Monitored the health of the animals on an ongoing basis and rapidly identified any health problems or conditions (medical or behavioral) and immediately reported it to the shelter manager.

Oversaw all aspects of the volunteer program, which included recruiting, training, maintaining, mentoring, and supervising over 700 volunteers annually.In two years, grew volunteer program from 150 active volunteers to over 500 active volunteers. Also created and implemented a mandatory volunteer orientation session & wrote a new comprehensive volunteer manual.Coordinated all volunteers for shelter areas as well as shelter-related activities and special events.Trained volunteers in all aspects of their duties and developed specialized training classes.Mentored young volunteers and found innovative ways for them to help at the shelter. Developed, implemented and provided humane education programs at school locations and at the shelter to over 10,000 students annually, ages pre-school through college, as well as adult education programs. Implemented and ran summer camps four times a year for children ages 6-14; mentored kids ages 9-14 and started their Pet Protectors Youth Club to help raise awareness in the community and raise monetary funds for the shelter. Worked closely with schools to schedule and participate in the shelter’s “Pawsitively Reading Program” and the shelter’s “Surgical Observation Program.Scheduled, planned, and executed over 150 special events for the shelter each year including the annual walk for the animals which generated over $20K in revenue and drew crowds exceeding 500 people. Ran the shelter’s “Dog Banks” program (special canisters in over 1,000 local merchant businesses) which raised $30K-$50K in income for the shelter. Handled all media relations for special events, including, but not limited to newspaper, radio, television, and live appearances. Also appeared on television weekly with shelter’s pet of the week.Worked cooperatively with local community organizations to further the mission of the SPCA.Assisted staff with feeding, cleaning, medicating, and evaluation of animals in the shelter’s care.

Classes & Reunions ProgrammingManaged and processed all department finances, including grant management, payroll, procurement, travel reimbursements, purchase orders, and credit card purchases.Compiled spreadsheets and maintained budget files for senior budget administrator, executive director, and government sponsors and served as point person for all in-house and off-site audits on federal grants. Worked closely with tour operators in planning upcoming year itineraries and oversaw design and production of all print and electronic tour communications. Developed branding and logo for program and grew program from 20 to 35 tours annually.Assisted in the planning and coordination of all aspects of Reunion & Homecoming Weekends which drew more than 10,000 people on to campus for each.Assisted in planning and coordination of worldwide regional club events. Provided support to four assistant directors and the associate director for the Global Alumni Network (regional alumni clubs).Provided budgetary support, including the processing of purchase orders, journal vouchers, reimbursements, deposits, and payment requests using the University’s financial system. Maintained and reconciled monthly budgets for the Global Alumni Network and the alumni travel program. Held University credit card and custodian of petty cash for the office.Processed registrations, entered reservations into databases, deposited income, mailed confirmation letters, and generated nametags and attendance lists for all tours, reunions, and alumni events. Also updated University-wide records database and online community as needed.Worked directly with the Alumni Trustees, Alumni Society Board of Directors and Executive Committee and coordinated numerous alumni class meetings and recorded and distributed minutes via listservs.Helped maintain ties with alumni by typing, proofing, and mailing 60 hard-copy class newsletters (spring & fall) and updating class websites.