Tammy Juels Email and Phone Number

• Perform functional testing, regression testing, and support for all phases of the software development life-cycle.• Works remotely and efficiently on a fast-moving virtual team.• Manual testing of web-based applications including REST based APIs and SQL databases.• Participates in all aspects of product testing, including test plan development, execution, and delivery of well-tested solutions with a short time to release.• Reviews bug descriptions, functional requirements, design documents and code with developers to design test criteria and develop both manual and automated test plans.• Involved in multiple projects and performs hands-on testing independently.• Documents work thoroughly in JIRA, test plans, and test cases.• Participates in production support by troubleshooting problems, providing test data, and identifying solutions.• Supports the help desk as needed.

• Created test cases and performed functional, regression, manual, smoke and automated testing of SaaS applications supporting tax collection and electronic payments in an Agile environment.• Discovered software issues and documented details in JIRA and assisted developers in recreating issues and unit testing.• Created regression test suite, containing both manual and automated tests. Used web-based automated testing tool, Tellurium, for developing, maintaining and executing automated tests.• Executed regression tests prior to software releases, and out of cycle software releases, and documented results in JIRA and in Regression Test Plan.• Documented the Quality Assurance processes and procedures for the PaymentExpress team.• Trained new team members on the QA processes and procedures.• Efficiently worked remotely using Slack and Google products, such as, Gmail, Docs, Drive, Sheets, and Hangouts.

• Developed and executed Mission Planning Element (MPE) test procedures for test events, selling off 55 requirements with a 100% pass rate, updated DOORS with requirement status, and provided test data and results for the Test Report.• Received 2 Achievement Awards for outstanding performance during support of a formal test event and for meeting all deadlines during a high intensity sprint during agile development.• Created Success Criteria for 55 MPE requirements and performed Integration and Checkout of new MPE software.• Produced Mission Planning Regression Test procedures and successfully executed them at the customer site, ensuring the ground system was ready for the next testing phase. • Assisted software engineers with the MPE software build checkouts and created test data for use in their unit testing.• Identified and documented 152 detailed discrepancy reports in JIRA, assisted software engineers in recreating issues and provided possible solutions.• Provided quality feedback during walkthroughs on SE, SW, and Test artifacts (Use Cases, SCDs, Algorithm Description Documents, Ops Manuals, SDDs, ICDs, and Test Procedures)• Used FreeFlyer, MATLAB, SQL, Remote Desktop, Putty, CoreFTP, MS Visio, Raytheon developed Equinox MPE Software, VTK, and LINUX.

• Implemented and Trained the Cosmetisuite software to various physician practices, multi-specialty clinics and plastic surgeons throughout the US.• Interfaced with various vendors and staff within Meditab, clients and their vendors to accomplish successful completion of implementation projects.• Provided clients with Project Planning support in writing project plans and implementation and training documents.• Managed internal/external client meetings to ensure all client projects were completed to client’s full satisfaction.• Followed proper communication channels, keeping installation and Sales Management informed of all issues pertinent to the implementation process and any known or perceived issues. • Scheduled, organized, facilitated and delivered classroom, virtual classroom and on-the-job training.• Traveled to the customer site as necessary and for software go-live.

• Edited Interface Control Documents (ICD) and Concept of Operations procedures supporting the NASA Space Network Ground Segment Sustainment (SGSS) project.• Used system development tools such as Rhapsody, Clear Case, and Code Collaborator.

• Developed software test plans, acceptance test procedures, and mission specific test scenarios and cases to assist in validating the ground software system requirements as well as spacecraft performance and functionality.• Generated documents including, software user manuals, software training materials and operations procedures.• Traveled to the Mission Operations Center, supported software installs, performed regression testing and generated final test report with all results.• Trained Mission Operations Engineers on Telemetry, Commanding, and Mission Planning Ground Software.• Reported software defects, provided possible solutions, listened to end-users feedback of software and formed a list of proposed software enhancements.o Worked effectively with the end-users and served as an excellent liaison between users and technical experts.• Supported test and integration of software packages from multiple development groups into a single operational system.• Promoted Satellite Ground System software to potential customers and performed demonstrations of the software system.• Played a key role in the Launch and Early Orbit (LEO) phase for satellite mission.

• Wrote effective test plans to test ground software tools, telemetry clients, commanding objectives, and spacecraft manufacturer delivered telemetry and commanding databases for DoD Research and Development spacecraft missions.• Translated customer requirements from Interface Control Documents (ICD) into detailed test plans and generated test reports summarizing the results against the requirements.• Communicated with software engineers to discuss issues found during testing and assisted with troubleshooting efforts.• Set-up and executed encryption units and system patching to receive telemetry data and successful commanding.• Updated spacecraft configuration files, property files, and spacecraft subsystem telemetry mnemonic sublists.• Performed load testing and gathered other metrics during telemetry and commanding tests.• Participated in Preliminary Design Reviews (PDR) and Critical Design Reviews (CDR) for upcoming satellite programs in the readiness phase.

• Developed Online Corporate Required Training Courses utilizing Dreamweaver MX, HTML, JavaScript, and an online learning generation application.• Maintained the Corporate Education, Development, and Training website.

• Performed mission critical procedures flawlessly in the Launch and Early Orbit (LEO) phase for two separate satellites (awarded Excellence Awards on both occasions).• Wrote and maintained edits to the Interface Control Documents (ICD’s).• Developed detailed satellite operating procedures, both for nominal and anomalous situations.• Trained satellite engineers to use Sun Solaris 2.6 systems.• Displayed extreme attention to detail when generating satellite products, resulting in no experimental data loss.

• Responsible for on-orbit command, control and telemetry analysis for NASA’s high data rate communications satellite fleet.• Used various software tools to develop plots to determine attitude drift and track seasonal changes to the orbit.

• Planned the mission of five NOAA Polar-orbiting Operational Environmental Satellites (POES).• Produced software products used in the tracking and recovery of data, including equator crossings, ground tracks, station contacts, polar plots, and conflict graphs.• Part of a select team identified to lead convergence of the Defense Meteorological Satellite Program (DMSP) operations from the Air Force to NOAA.

• Planned the mission of five on-orbit Defense Meteorological Satellite Program (DMSP) spacecraft valued over $1.3 B.• Created spacecraft memory loads, with various software tools, to manipulate the guidance and sensory equipment.• Built ephemeris and sensor data from vectors for daily, contingency and LEO OPS (Launch & Early Orbit Operations).• Selected by an Air Force review board for early “Below the Zone” promotion.• Chosen out of 19 controllers to perform critical commanding during LEO of DMSP.