• Provide leadership and direction for the Company in the areas of human resources and is a member of the Executive Leadership Team. • Functions as a Shared Service resource for other Volvo Group Business Units/Business Areas• Lead in the development of human resources as a strategic partner in organizational change and in the development of the company as an employer of choice.• Translate business strategy and Group HR strategy into HR plans and HR activities that support delivery of business results and achievement of business goals.• Develop local Human Resource programs, processes and policies, and secure the implementation across all businesses in the joint company.• Secure that the organization complies with local employment laws and legislations.• Provide leadership for company human resources operations, including talent development, succession planning, leadership sourcing, performance management, compensation & benefits, strategic competence, learning & development, staffing & recruitment.• Manage effective labour and employee relations within joint company. Support managers in handling various aspects of labour/employee relations issues.• Support change management, employee engagement, organizational and cultural development to improve business performance.• Conduct workforce planning to identify and secure that future workforce needs are fulfilled. Manage rightsizing initiatives and exercise when needed.• Drive company culture in line with Volvo values. • Advice, challenge and support the management team on HR and related matters.• Communicate constantly HR policies, programs, processes, initiatives to employees via various platforms.• Supervise the administrative, operational and financial functions of the Human Resources department.• Drive harmonization of HR policies within the Company.

Stakeholder Management & Communication• Build strong working relationships with key stakeholders in Global L&D, broader ASPAC team and Member Firm L&D.• Set up processes to enable regular communication with key stakeholders in the region to ensure they are abreast of Global developments & initiatives, and to gather feedback from the region, as required, to provide to Global.• Manage global, regional and member firm expectations regarding capacity and capability to meet additional work requests beyond deployment of the ASPAC VC and ILT curriculum.• Represent ASPAC L&D in global forums.• Manage the ASPAC L&D Operations portal ensuring it meets all stakeholder requirements.ASPAC L&D Governance Board• Organise regular conference calls of the Governance Board, assist the Chairman to set the agenda, and manage the calls.• Guide the ASPAC L&D Governance Board to plan, create and communicate the annual ASPAC VC and ILT core curriculum schedule ensuring global L&D deployment expectations are met, member firm development needs are met and ASPAC L&D Operations team can meet resourcing requirements.Ongoing management of the ASPAC Core Curriculum (content & faculty)• Liaise with Global L&D to obtain program materials and keep abreast of planned global program changes. • Source and manage ILT and VC faculty (including facilitators and VC producers) ensuring performance meets Global and ASPAC requirements.• Ensure global, regional and member firm reporting requirements are met.• Ensure existing ASPAC developed VC curricula (Global/Regional On-Boarding and Risk Management for In-Charges) content is updated and delivered to required standards.Manage the deployment teamProvide direction and guidance, supervision and monitoring of team performance across the following areas:• Performance development of team – goal setting, performance reviews, coaching etc• Deploying the ASPAC Core curriculum of VC and ILT programs including schedule maintenance.

• Lead the Competence Development team in Malaysia and Singapore• Provide consultation and advice to HOD on all learning and development matters.• Provide insight and recommendations for improvement in L&D by observation to identify competence gaps and thereafter proposing and executing improvement initiatives which are applicable.• Work closely with the respective HOD to develop, design and deliver training programs based on the needs of the business.• Conduct annual Training Needs Analysis and mapping out the Organizational Training Calendar.• Source for credible external training providers.• Work closely with Competence Development Managers from other countries within the region to ensure all learning and development initiatives are aligned.• Develop Training Policy and Process which governs all employees• Track and monitor monthly L&D activities to ensure all employees are given equal opportunity to be developed. • Manage and administer the Learning Management System (LMS) • Develop functional competency framework which comprise of 18 curricular • Facilitate internal training programs, track on going follow through after training to ensure sustaining of learning.• Spearhead Customer Satisfaction Culture project within the organization to ensure the learning & development initiatives supports the business.• Plan and manage training budget allocation for the organization which includes managing HRDF contributions and claim backs.• Plan, revamp and manage training activities for Talent Development and succession planning• Responsible to build and sustain strategic partnership with relevant institutions of higher learning for the purpose of recruiting and employer branding.• Spearhead and manage the Practical Industrial Training student placement initiativesa strategic Human Resource Business Partner (HRBP) for Volvo’s owned dealership located in East Malaysia• Involved in the full recruitment spectrum of recruitment initiatives in East Malaysia.

My responsibilities include:-• To plan & execute relevant & effective trainings for employees of the whole organization• To plan & facilitate company induction for new hires.• To conduct a Training Needs Analysis for the whole organization.• To Map the Approach based on the outcome of the Training Needs Analysis • To source for credible external training providers according to the Training Needs Analysis• To Calculate Measurable Results• Track on going follow through• Provide strategic insight with regards to learning gaps and develop & execute effective curriculum. • Conduct in-house training and monitor outsource training programs. Appraise training effectiveness. • Prepare Monthly report and analysis. • Manage training budget and assess the return on investment.

My responsibilities include:-• Responsible to analyse Sales staff training needs, plan, create & implement training programs according to Sales Manager / Company’s requirement & direction for existing staff & new recruits.• Responsible to become part of TM (Territory Management) management team to discuss strategic & sales staff development issues.• Continuous improvement on induction training programs and all relevant training programs for Territory Management.• To assist Sales Manager in coaching Indoor Sales • Responsible to ensure the entire sales team is competent in the area of selling & understanding the customer’s business• Reporting to the Sales Director whilst working within a consultative team• Design, develop and deliver training curriculum, partner closely with the individuals & stakeholders and provide continuous improvement to the entire sales force

My responsibilities includes:-• Maximise selling opportunity through effective outbound call handling to meet revenue & new business target.• Maintain existing customers loyalty/retention & up selling / cross selling activities.• Generate new business.• Carry out campaign calls to existing customers / prospects.• Achieve company KPI standards / target

My responsibilities includes:-• Manage a group of dealers in Peninsular Malaysia• Provide technical support to customers via telephone• Attend to clients inquiries• Preparing reports• Tele-Marketing• Lead the call center team• Conduct training for call center staffs.

My responsibilities includes:-• Tele-Marketing• Attend to clients inquiries• Preparing Reports• Prepare marketing plans to increase sales• Manage a team of technician

My responsibilities include:-• Assist sales Executive in setting up appointments with clients• Tele-Marketing• Attend to clients inquiries• Receive clients bookings• Preparing reports• Close liaison with sales and operations department