Resolving escalated customer complaints without the need for team lead intervention.Taking ownership of technical issues, taking action.Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.Identify and resolve customers issues via phone, email or chat.Provide training to customers as required.Organize and conduct weekly meetings/calls with clients to ensure tasks are being completed in order to meet deadlinesBuild and maintain relationships within an assigned account base of existing customers.Assist in the planning and execution activities to support strategic objectives to improve the customer experience.Provided efficient support to merchants with issues/concerns regarding their accounts on an on-going basis

Provide high quality technical support for Supply Chain and Logistic applications supportRespond to a high volume of technical tickets generated by our customersResolve web-based, phone, and email requests via phone, remote assistance, Jira tickets and other tools.’Documenting troubleshooting and problem resolution stepsResearching technical issues and filling JIRA regarding issues

Serve as an escalation point for Platform-related issues from our global User.Help our customers grow their brand in global commerce.Provide awesome service to customers, excelling in empathy, ownership and action. Ensure our merchants can carry out their daily tasks as needed without any interruptions.Identify and communicate process improvement suggestionsComplete projects at the direction of Platform Support LeadershipPartnered with merchants, carriers and warehouse staff to schedule ASN deliveriesResolve web-based, phone, and email requests via phone, remote assistance, Jira tickets and other tools.Have a blast making one of the fastest growing e-commerce order fulfillment, shipping software, and cloud-based logistic from fulfillment centers around the world even better.

Welcome guest to Levi's Stadium, greet and support guest to ensure a positive event experienceProvide information about stadium policies and locations of concessions stands, bathrooms, ATMs, etc.Scan each patron's ticket and ensure accountabilityBe proactive in keeping lines moving and getting each guest into the stadium in a safe and timely mannerProvide valuable resource to our guest giving them accurate information, correct directions of effective assistance and help as requiredMaintain general appearance and tidiness of all the public areas at all times despite working long hoursPerform other duties on event day as needed

Manage the daily functions of the controlled document system.Formulate and implement solutions to documentation problems.Train company’s employees in the use of the document system. Maintain employee training requirementsEstablish and maintain filing systems for batch records, SOPs, and other related Documents.Maintain order in the Documentation room.Oversee the SOP administration system (number assignment, typing, master and copy files maintenance, electronic files maintenance, distribution).Perform Internal Audits as necessary.Approve suppliers and maintain their files current

Enter data from Clinical Site CRFs into various data capture systems Monitor Case Report Forms for accuracy Extract, clean and help review dataPerform data verifications per company SOPsMaintain databases to ensure timely and accurate responses to data requestsCreate and maintain CRF filesManage CT scan database and tracking system Assist in other special projects as assigned

Setup and managed all new and existing accountsRespond to all telephone calls from customers with diverse needs and personalities. Cultivate strong customer relations and client loyalty as a result of dedicated customer service.Scheduled all graveyard workload and made necessary adjustments to the schedule to meet customers needs.Traveled a few times a year managing legal trade shows and promoting our software and services.Order receive, capture, QA, fulfill and shipAnswered technical questions on the phone, email and online remote access regarding our product and software.Held in person training for up to 25 attorneys and paralegalsPerformed data conversions and repairs of customer data in order to meet specified program requirementsCustom branded customers logos to incorporate them onto the YesLawDVD PlayerOversaw and implementations of organizational policies and proceduresAddressed complaints, employee relation's issues and performance issuesHandled the tasks of reviewing and approving payment coding and monthly invoicesProviding customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Generated repeat business through successful client follow-upEstablish rapport with shipping carriers to ensure safe, cost-effective transport of orders

Worked with the San Francisco 49ers and many local officials campaigning to build a new stadium in Santa Clara CA. The measure passed overwhelmingly and the 49ers will start their 2014 season in the new stadium.Door to door campaigning, Phone calls & Mailings Media spokesperson Local TV and Newspaper