• Leadership and Development: Managed payroll team responsible for the delivery and reporting of benefits and taxes for the Federal Reserve System (20,000 employees), while adhering to regulations and service level agreement expectations. Set performance goals, conducted evaluations, and provided coaching to enhance team engagement, succession and career growth. Collaborated with talent acquisition to fill positions through effective sourcing and interviewing.• Vendor Management: Supervised HR vendor relations for services including relocation, wage garnishments, tax filings, commuter benefits, background screenings, and employment verifications. Ensured compliance with service level agreements, expedited issue resolution, and managed contract processes. • Metrics and Reporting: Analyzed metrics and generated reports with actionable insights to inform decision-making and enhance organizational effectiveness.• Employee Resource Networks (ERN): Participated in ERN to attract candidates and build a pipeline of talent. Led ERN to ensure an inclusive workplace for individuals with different abilities and support community events and initiatives.

• Management: Led employee relations team in advising managers and employees on HR policies, conflict resolution, performance management, and accommodations (disability and religious). Managed complex issues like leaves of absence, terminations, and reductions-in-force, including conducting critical workplace investigations. • Coaching: Guided leaders on engagement, HR policy interpretation, performance improvement, progressive discipline, development, conflict resolution, complaints, terminations and restructurings. Developed and executed strategies to address challenges. Responded to employee inquiries with policy-driven guidance.• Reductions-In-Staff: Created an assessment tool to identify displaced staff based on facts and fairness. Conducted adverse impact analysis to ensure compliance with anti-discrimination laws and HR policies. • HR Policy: Directed the analysis, development, and communication of HR policies, ensuring alignment with strategic goals and regulatory standards. Secured endorsement for revisions and communication of HR leave policies, leading to significant cost savings and enhanced benefits. Implemented process improvements for revising and developing HR policies.• Metrics and Reporting: Developed a tracking system for employee relations data to identify trends, mitigate risks, and improve policies and processes. Enhanced the system to include execution, analysis, and reporting of exit interview data.• Education and Training: Fostered a respectful workplace culture by designing and facilitating training on conflict resolution, performance improvement, and compliance (FMLA, and ADA) topics. Managed the implementation of annual workplace harassment training requirements with external provider.

• Workplace Investigations: Conducted numerous complex and thorough investigations by developing strategies, performing interviews, analyzing data, documenting summaries, developing recommendations, and presenting findings and recommendations (to senior leaders, legal counsel and HR partners). Partnered with leaders to execute recommendations.• Coaching: Served as primary contact for guiding leaders on all HR-related matters, including developing and executing strategies to address challenges. Responded to employee inquiries with policy-driven guidance.• Reductions-In-Staff: Guided a workgroup in developing and executing a two-phase plan for the displacement of over 200 employees, improving their job placement prospects.

• Onboarding and Offboarding: Facilitated employee onboarding and exit processes, including orientations and exit interviews. Prepared checklist, offer letters, relocation agreements, and onboarding documents. • Education and Training: Facilitated training sessions for hiring managers on effective interviewing and candidate assessment. Developed competency-based interview guides and assessment tools. • Recruiting: Managed the full cycle recruitment process and built relationships with local organizations, educational institutions and agencies. Developed and supervised internship and job shadowing programs.• Support: Addressed inquiries from managers and employees regarding onboarding, benefits, HR policies, conflict resolution, and offboarding.

Performed administrative functions and analytical tasks to maintain efficient operations.

• Recruiting: Managed the full-cycle recruitment process by collaborating with stakeholders to assess needs. Developed sourcing plans, created and posted job openings, screened candidates, and conducted background checks. Designed and launched on-site career fairs. • Onboarding and Offboarding: Facilitated new employee onboarding and orientation sessions, conducted 30-90-day post hire discussions, and managed offboarding, including performing exit interviews.