Tammy Matchett (Ahlberg) Email & Phone Number

Geelong, Vic, Au

Australia

Claim assessment and adviceBusiness process improvement

Australia

Internal review of Council service and outcomes.

Australia

CX specialist, stakeholder engagement, SME and customer form design - website redevelopment project.Complex matters & service delivery process improvement.Complaint process redesign, data and reporting improvement. Customer complaint triage, coordination and resolution.

Infrastructure Planning Leadership team memberAdmin enquiries - Infrastructure, Asset & StormwaterCommunity engagementPathway superuserCouncillor Portal Requests & writing correspondence Project Online Administrator - Engineering ReX poweruser (document management)Engineering student recruitment, induction and training.Oracle Accounts payableRFS creation, monitoring and allocation.

Leisurelink Aquatic And Recreation Centre

Leisurelink leadership team member.REX document management - CoGG Power UserProject Management.Prioritisation of tasks and strict deadlines.Solid relationships and contacts across the organisation.Editing and proofing documents and correspondence.Credit card reconciliation.Budget experience including forecasting.Research and problem solving. Continuous improvement - office management.Database management.Recording, production and distribution of… Show more Leisurelink leadership team member.REX document management - CoGG Power UserProject Management.Prioritisation of tasks and strict deadlines.Solid relationships and contacts across the organisation.Editing and proofing documents and correspondence.Credit card reconciliation.Budget experience including forecasting.Research and problem solving. Continuous improvement - office management.Database management.Recording, production and distribution of Management Meeting Minutes.Invoicing and electronic filing.Procurement paperwork experience.Oracle PurchasingSourcing and ordering office supplies.Retail buying $200k+Retail stock control and stocktake.Staff pay and leave enquiriesPay data entry and document management.Banking and reconciliation Show less

Admin enquiries for the Transport UnitCommunity engagementLetter template reviewRFS creation, monitoring and allocation.Accounts PayablePathway and ReX correspondenceStationery OrdersTechnical assistance

Geelong

Organise and plan the daily activities of the Manager and assist with the prioritisation of tasks.Assist in reinforcing existing and establish new networks both within and outside the industry in order to further council's business interests.Identify best practice management techniques and technologies.Advise the Manager of local community and wider local government concerns as reported by the media and through complaints and/or public contact and observation.Research and… Show more Organise and plan the daily activities of the Manager and assist with the prioritisation of tasks.Assist in reinforcing existing and establish new networks both within and outside the industry in order to further council's business interests.Identify best practice management techniques and technologies.Advise the Manager of local community and wider local government concerns as reported by the media and through complaints and/or public contact and observation.Research and prepare responses to customer enquiries regarding the services provided by the unit, prepare reports, take and distribute minutes.Promote Council's policy of Excellence in Customer Service. Identify, implement and review strategies to improve service quality.Monitor and report to the Manager on status of RFS, Records Explorer and Councillor Portal items to ensure the Department fully complies with corporate standards and timeframes.ReX Power UserFoster good communication between administration staff.Encourage and create avenues for 'bottom up' communication from within the team as well as communicating 'top down'. Identify areas where additional training is required and advise the Manager.Monitoring, distribution of information and reply management of the Park Your Pet e-mail inbox.Organise and maintain databases and Records Explorer document management.Maintain office equipment and arrange office maintenance.Arrange travel credit for Departmental staff.Accounts Payable.Credit card reconciliation.OH&S deputy admin rep Show less

Strategy And Program Delivery

Performance of routine and general administrative functions for the Our Future project.Community engagement.Booking workshop venues and catering.Writing and designing the staff workshop invitation and associated advertising.Data collation and maintenance of data registers.Assisting with organisation of workshops including preparation of meeting rooms and associated amenities. Monitoring, distribution of information and reply management of the Our Future e-mail… Show more Performance of routine and general administrative functions for the Our Future project.Community engagement.Booking workshop venues and catering.Writing and designing the staff workshop invitation and associated advertising.Data collation and maintenance of data registers.Assisting with organisation of workshops including preparation of meeting rooms and associated amenities. Monitoring, distribution of information and reply management of the Our Future e-mail inbox.Stakeholder engagement.Organise and maintain databases and REX document management. Show less

Geelong West Customer Service Centre

Customer Service Centre daily operations.Community engagement Councillor support.Pathway Rates & Valuation EnquiriesPathway Request for ServicePathway Debtor enquiries.Rate settlement receipting & conveyancing paperwork.Animal Registration and Local Laws enquiries.Cash handling, receipting & bankingBuilding and planning applicationsPlaces weave operationTeam Future - leadership group member.Staff training and supervision.

Leading a team of 15 peopleAchieving budget and quarterly checklist.Store operationsRecruitment & rostering Staff training & performance reviewInventory & stock ordering/controlCustomer service training and deliveryStaff meetingsDebt recoveryFinancial ReportingMember database management

Prince2 Foundation 6Th Edition

Cx Strategy & Design

Diploma, Project Management

Credential number GBS0000643

Diploma-Business

Diploma-Management

Cert Iv-Business Administration

Cert Iv-Frontline Management

Cert Iv-Government

Cert Iii-Retail Traineeship