• Prepare mortgage loan release documents and required Cover Letter• Retrieve necessary information when the custodial file or images do not contain all requires information for the completion of the lien release• Request and verify accuracy of recording fee checks• Research and respond to inquiries receive from borrowers, 3rd parties of attorneys• Maintain positive, effective working relationships with county offices, title companies, custodians, service vendors• Maintain accurate production tracking records• Review Final Signed documents to ensure accurate closing has occurred

• Prepare complete and accurate loan file for delivery to investors• Review/process investor conditions• Run DU/LP and review findings• Read credit reports and appraisals• Understand RESPA, HUD-1, Right to Cancel, Truth-In-Lending, 1003, 1008• Identify and provide trend information to manager• Remit UFMIP payments to mortgage insurance companies and review loan files to verify loan set-up matches the mortgage insurance certificate• Print and shipping Allonges• Request Verifications of Employment, Ordering Payoffs and Ordering Appraisals

• Decreased office expenditures by 15% by implementing needed controls on stock/supplies and standardizing ordering procedures• Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives ad new-employee orientation• Supervised a team of 4 administrative professionals• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities due to staff reductions• Severed as primary liaison to customers and ensured a consistently positive customer experience• Created daily stats report that reduced inaccuracies and provided management with an important decision-making tool• Wrote employee manual• Introduced company’s first formal performance review program

• Worked with management to develop and implement the department of the Buyer Ready Department• Processed the initial application for the customer’s Buyer Ready Approval• Supervised 4 Direct Reports• Handled the initial approval of the Buyer Ready Applications along with the credit approval• Handled the account executives’ issues and assisted in matters that arose with the loan• Trained team members on voicemail, computer system and software programs• Served on team that created short-term and long-term department objectives in accordance with company goals• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service• Supported sales reps in opening new accounts and upgrading existing service