• Developed the content product strategy and roadmap• Identified pain points using qualitative user insights and quantitative data• Responsible for the ideation and usability testing of features• Drove content experiments that boosted KPIs• Set up and managed Jira backlog to optimise workflow within the Content team

• Created short-form content to improve the psychological well-being among 3 million users worldwide• Conducted user interviews to dig deep into user pain points• Engaged in product discovery through competitor benchmarking on mental health tech companies• Involved in day-to-day business process matters such as solving user queries

International House is a residential college owned by the University of Melbourne that brings together 300 students from Australia and overseas, and form a community that is devoted to academic success, intercultural understanding and personal growth.• Conducted one-to-one counselling sessions for peers from culturally and linguistically diverse backgrounds struggling with mental illnesses, such as depression, anxiety, and suicidal ideation• Organised 3 college-wide wellness events for… Show more International House is a residential college owned by the University of Melbourne that brings together 300 students from Australia and overseas, and form a community that is devoted to academic success, intercultural understanding and personal growth.• Conducted one-to-one counselling sessions for peers from culturally and linguistically diverse backgrounds struggling with mental illnesses, such as depression, anxiety, and suicidal ideation• Organised 3 college-wide wellness events for a college cohort of over 300 students in liaison with various external vendors such as Kingpin Crown• Evaluated crisis situations involving those at risk of suicide, provided emotional support and interventions for de-escalation Show less

• Wrote articles for my column in the college magazine on a bi-weekly basis • Composed articles that focused extensively on social issues such as feminism, sex, racism and mental health

RenalTeam is a growing provider of quality haemodialysis services for patients with end stage renal disease in Singapore, Malaysia and Indonesia. • Conducted biopsychosocial assessments for new patients with chronic kidney disease and end-stage renal disease• Supported social work manager in counselling sessions that involved a combination of strength-based and problem solving approaches• Crafted case reports for patients struggling with psychological problems that outlined… Show more RenalTeam is a growing provider of quality haemodialysis services for patients with end stage renal disease in Singapore, Malaysia and Indonesia. • Conducted biopsychosocial assessments for new patients with chronic kidney disease and end-stage renal disease• Supported social work manager in counselling sessions that involved a combination of strength-based and problem solving approaches• Crafted case reports for patients struggling with psychological problems that outlined solutions such as connecting them with local community’s resources • Assisted with amendments and dissemination of patient satisfaction surveys for the evaluation and further improvement of treatment services for over 100 patients Show less

Planet Learning Centre provides clinical and educational intervention and support for individuals with different learning needs, specifically children with ASD, ADD/ADHD and more. • Assisted in individualised educational intervention sessions for over 5 children with developmental disabilities, such as autism spectrum disorder and ADHD, to develop literacy, academic and independent skills• Designed lesson materials such as intelligence quotient practice tests for children in… Show more Planet Learning Centre provides clinical and educational intervention and support for individuals with different learning needs, specifically children with ASD, ADD/ADHD and more. • Assisted in individualised educational intervention sessions for over 5 children with developmental disabilities, such as autism spectrum disorder and ADHD, to develop literacy, academic and independent skills• Designed lesson materials such as intelligence quotient practice tests for children in preparation for formal school placements• Provided one-to-one, pro bono educational intervention sessions in Mathematics to 9 year old boy with Attention Deficit Disorder from a low-income family Show less

• Created and managed content for the AWARE website, We Can! Campaign (movement to end violence against women) website and newsletters• Managed logistics for large-scale AWARE events such as Fair for All Families for over 400 parents and children• Gathered research material for press releases and preparation of articles