Analyze and facilitate resolution for any system or processes issues which may arise for the Sales Support Specialist Role, this includes updating and rolling out training as processes change and evolve, support the IT needs of that role as they develop ensuring production continues without minimal interruption to the business. Act as Subject Matter Expert (SME) from proof of concept testing to supporting all areas of the Sales Support Specialist (SSS) Role to assist in supporting the transition from their role in the mainframe system to CRM Dynamics in addition to the InforXA system.Now currently working to stabilize the system as all groups have been incorporated into InforXA, as well as working towards process improvement measures for the processes that were not yet developed during the inital development stages.

Billing Coordinator for National accounts with large dollar, large volume customers such as Wal-Mart, Kroger, Target, Safeway for the US and Canada. • Prepare customer invoices with all equipment sales and partial aftermarket items (Oracle, as400 and JAIMS inventory systems), add proper sales tax (National Sales Tax Rate Locator), and analyze and freight charges (Hub, TMS and CHRobinson) • Create additional invoices based on change orders • Record accruals, and deferrals • Print bill of ladings • Generate reconciliations, and cross check closing balances for all customer projects • Resolve discrepancies by directly interacting with sales, end customers, and freight companies to bill projects correctly • Participated in the transition of moving national account billing to Bridgeton from Atlanta as part of the centralized billing project, and trained the local team on the differences between regional and national billing items• Established universal customer billing templates and customer profile book to reduce SG&A for Finance Software: AS/400, BAS,BAAN, JAIMS Inventory Management System, Hub, TMS, Oracle, Microsoft Office: Word, PowerPoint, Outlook, Excel, Access, EDI, Ariba, Adeptia

Responsible for various activities in profiling tenants, advertising and marketing vacant units, renting, leasing, and move out procedures, efficient communication with staff and tenants, managed accounting functions for property owner.• Qualified new applicants (background and credit checks), ensured apartment availability and readiness upon move-in date, accepted/recorded security deposits, oriented residents to the community, monitored renewals and advertising effectiveness• Supervised office and maintenance personnel• Ensured all maintenance repairs are handled satisfactorily, and both the tenants and the staff followed the rules.

Accounts Receivable ClerkCollected all required documentation to prepare customer invoices, prepared financial reports, and worked directly with contractors for lien waiver management.• Prepared bills and invoices, including sales tax • Retained delinquent accounts list, and assisted in the collections of these accounts• Summarized receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing reports• Processed and maintained lien waivers for General and Sub contractors