Lead Management - assist in lead development through the effective utilization of budgeted advertising, promotional and manpower resources to achieve recruiting objectives. Monitor the status of all recruitment prospects, analyzes statistical recruiting data and provide feedback. Obtain and maintain Company Recruitment Presentation Certification and ensure all departmental employees are trained and certified and that certifications are up to date. Provide technical leadership to team and departmental members. Monitor, influence and train others. Screen, interview and hire staff. Regulatory compliance support and documentation. Ensure client satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives. Plan and promote PR activities promoting the Campus.

Conduct face to face or personal interviews with prospective students to identify needs and mentor through admissions process to graduation. Ensure compliance with Company policies and procedures, laws and regulations. Conduct telephone interviews and e-mail correspondence. Meet with existing students to analyze needs and offer assistance. Participate in special referral generation and student appreciation events. Motivate, mentor and advise as needed.

Sell services to existing and prospective clients through needs analysis. Conduct Outreach to Corporate Accounts. Ensure customer experience exceeded expectations. Work closely with other departments to offer feedback and analyze data to respond according to client needs.

Promoted from original position as Center Manager in March 2004. Responsible for a territory that generated over 2.5 million annually in retail sales. Successfully grew location and developed staff.

Sold high quality Home Improvement products direct to homeowners in a one day closing environment. Delivered Company approved presentation, with product samples. Administered and executed follow-up to generate “add-on sales”, maintain customer loyalty and generate customer referrals’. Position was completely commission based.

Promoted From Original Position as Beverage Manager in 1995. Responsible for the operations of all food and beverage outlets within the Sheraton University Hotel & Conference Center. Restaurant, Tavern, Room Service, Concierge Lounge & Cigar Bar. Organized and executed Special Marketing Promotions with vendors inside & outside hotel property to drive food and beverage sales and gain market exposure during Syracuse University Events. Organized and promoted all outlet activities to drive revenue. Interview, train, coach staff. Responsible for Hotel Beverage purchasing and maintaining inventory and costs. Work with vendors to establish trade agreements when applicable. Manger on Duty one weekend per month.

Utilized promotional strategies to increase visability in the local market and maximize customer traffic within the food and beverage outlets of The Syracuse Marriott Hotel, currently the DoubleTree. Developed Vendor relations to co-sponsor events. Proposal writing and trade agreements through co-sponsorship. Upon successful tenure, I was recruited by NewCastle Hotels to increase F&B sales within another popular hotel chain.