Tammy Riesmeyer Email and Phone Number

Pressley Ridge helps more than 5,400 individuals annually in their work to provide educational opportunities, foster care connections, residential options, and community based support in Pennsylvania, Delaware, Maryland, Ohio, Virginia, West Virginia, Portugal, and Hungary. After my relocation to Houston, Texas, I continued working for Pressley Ridge on a contractor basis. I report to the Director of Information Technology and provide technical and reporting expertise. Specific… Show more Pressley Ridge helps more than 5,400 individuals annually in their work to provide educational opportunities, foster care connections, residential options, and community based support in Pennsylvania, Delaware, Maryland, Ohio, Virginia, West Virginia, Portugal, and Hungary. After my relocation to Houston, Texas, I continued working for Pressley Ridge on a contractor basis. I report to the Director of Information Technology and provide technical and reporting expertise. Specific responsibilities include help desk support, accounting application support, documentation, and the creation of queries for the research department and upper level management.Application Administrator• Creating technical documentation on supported applications for training purposes.• Develops methods in which routine reports are available for designated individuals to run on their own using SQL Reporting Server and Crystal Reports.• Uses technical expertise, speed, accuracy and creativity to produce deliverables that can be readily understood and used by employees at all levels.• Provides Help Desk support to all departments.• Software installation and troubleshooting. Show less

Pressley Ridge helps more than 5,400 individuals annually in their work to provide educational opportunities, foster care connections, residential options, and community based support in Pennsylvania, Delaware, Maryland, Ohio, Virginia, West Virginia, Portugal, and Hungary. In my role as an Application Administrator, I provided detailed technical support, hardware/software troubleshooting and high level customer service to approximately 2,000 + end users and handled incoming communication via… Show more Pressley Ridge helps more than 5,400 individuals annually in their work to provide educational opportunities, foster care connections, residential options, and community based support in Pennsylvania, Delaware, Maryland, Ohio, Virginia, West Virginia, Portugal, and Hungary. In my role as an Application Administrator, I provided detailed technical support, hardware/software troubleshooting and high level customer service to approximately 2,000 + end users and handled incoming communication via telephone, email, face to face, and remote support.Application Administrator• Responded and resolved Help Desk tickets in a timely fashion minimizing customer down-time and provided accurate documentation of work performed using Help Desk software. Approximately 80% of tickets resolved in 24 hours or less.• Responsible for the Installation, maintenance and troubleshooting of Accounting, Billing, HR and company wide applications which minimized the cost of outside consultant fees. • Organized and implemented the current Helpdesk software (KBox) including the Active Directory sync and category maintenance. • Performed database administration tasks including the backup and restoring of SQL databases, granting end-user rights, and database moves.• Developed reports generating the statistical data required by state regulators regarding reportable incidents. • Assisted in the setup and maintenance of our old Portal using IBM Websphere/Lotus Quickr.• Assisted in the setup and implementation of the Sharepoint Portal. This included security for teams and resources using Active Directory to set up security groups, publishing content, the installation of all applications that will be accessed via Citrix, and testing.• Created end-user documentation on supported applications as well as documented IT processes.• Acted as a primary point of contact to determine reporting needs. Show less

PACM is comprised of a broad spectrum of members from various industries and provides its members with business credit services. They provide business credit reports including in-house, Equifax, Experian, and Graydon. They also provide commercial claims services and industry credit groups. I reported to the President and was responsible for all aspects of the Business Credit Reporting Department including credit application processing, in-house reporting, and local and regional industry… Show more PACM is comprised of a broad spectrum of members from various industries and provides its members with business credit services. They provide business credit reports including in-house, Equifax, Experian, and Graydon. They also provide commercial claims services and industry credit groups. I reported to the President and was responsible for all aspects of the Business Credit Reporting Department including credit application processing, in-house reporting, and local and regional industry credit groups. I also provided website maintenance and development utilizing HTML coding. Business Credit Services Manager• Oversaw the credit reporting functions and overall workflow. This consisted of all in-house credit reports, Experian, Equifax, D&B, and Graydon reports. By utilizing in-house reports, we were able to reduce the time to respond to a credit request by 50%.• Coordinated all local and regional credit group meetings. Credit inquiries were compiled and reports were generated which were then discussed at monthly meetings. This process reduced the time taken to make credit decisions by at least 50% and minimized the use of other costly reports. • Responsible for supporting the sales function. Marketed and sold various products and services by mass mailing efforts, telephone sales, and the designing of promotional brochures.• Produced reports for the Board of Directors.• Responsible for managing the office including the purchasing of office supplies, computers and printers. Show less

BNY Mellon, headquartered in New York, was started by Alexander Hamilton in 1784 and is one of the longest-lasting financial institutions in the world. I was a programmer/analyst in the retail division reporting to the department manager. I was involved in the design, development, testing and implementation of various projects in a COBOL/mainframe environment. I also created JCL to execute programs, uploaded/downloaded mainframe files, scheduled jobs, and participated in the on-call… Show more BNY Mellon, headquartered in New York, was started by Alexander Hamilton in 1784 and is one of the longest-lasting financial institutions in the world. I was a programmer/analyst in the retail division reporting to the department manager. I was involved in the design, development, testing and implementation of various projects in a COBOL/mainframe environment. I also created JCL to execute programs, uploaded/downloaded mainframe files, scheduled jobs, and participated in the on-call rotation.Programmer/Analyst• Assisted in the development, testing and implementation of a process to successfully convert Mellon customers to Citizens Bank.• Utilized JCL and a proprietary report generating system (MOBIUS) to access reports online which reduced end user research time by 20%.• As the subject matter expert, educated peers on the use of a proprietary report generating system (MOBIUS) by authoring documentation and mentoring. Show less

Pfizer is a global pharmaceutical company that discovers, develops, manufactures, and markets prescription human and veterinary medicines as well as consumer health care products. I was a Programmer/Analyst based in Morris Plains, NJ.

CISCORP was an IT consulting firm based in Pittsburgh, PA. During my time as a Programmer/Analyst, I travelled to various client sites.