Creating Information security strategies, both short-term and long-range, in support of the company's goals.Communicating risks and recommendations to SLT.Directing an ongoing, proactive risk assessment program.Overseeing all ongoing activity related to the development, implementation, and maintenance of the company's information security policies and procedures.

Analyze contract language for red flags and security concerns. Provide a broad knowledge of internal audit policies and practices, risk assessment methodologies and regulations to facilitate the company’s Risk Assessment process. Perform analysis and develops recommendations for continuous improvement opportunities. Support process improvement projects and process deployments. Partners with Directors, Managers, and other Internal Audit team members to fully engage in the risk assessment process and principles. Accountable for availability and performance of applications portfolio, including ownership of incidents and release management. Drive stakeholder satisfaction by delivering quality applications and support with controlled and planned change management. Drive stakeholder satisfaction by delivering quality applications and support with controlled and planned change management or replacement. Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures. Analyze business operations and the business's computer systems and determine which software applications could improve efficiency. Increased processing of contracts by 85%. Increased application availability and stakeholder satisfaction by 85%.

Responsible for ensuring the successful implementation of multiple system integrations. The ability to rapidly learn and assume the role of Subject Matter Expert (SME) for each new third-party system integrated. SME for all questions about how each product integrates with other third-party systems, able to define the initial requirements for functionality in the vendor system. Provide adequate support materials to ensure that client expectations are established and understood. Ability to learn and identify functionality mapping to new systems on a regular basis. Increased user satisfaction by 75%.

Ensured team members were trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implemented and utilized help desk systems and tools to identify, document, track and resolve reported problems. Identified and gathered key metrics to analyze the help desk performance and identify problem areas. Developed and optimized processes to achieve service level requirements and performance goals. Acted as the escalation point and facilitator for severe, critical, or unique issues. Had extensive knowledge of the function and department processes. Improved response time by 80% and increased documentation by 85%.