Led comprehensive systems training for site and corporate teams in both affordable and conventional systems. Conducted onboarding sessions, reorganized Aspire learning tracks, and developed a repository of 200+ job guides for easy accessibility. Addressed individual learning needs through personalized one-on-one sessions based on ticket requests. Played a key role in implementing and troubleshooting Yardi-related software issues, managing user accounts and contributing to seamless system operations. Assisted in Yardi conversions, documented historical issues, and prepared detailed documentation supporting administrative functions. Conducted audits of system plug-ins and security permissions to ensure compliance and minimize vulnerabilities. Established and maintained up-to-date affordable system processes and procedures. Proactively identified repeat requests, performed root cause analysis, and recommended solutions to reduce support ticket submissions. Managed the support ticketing system, effectively responding to tickets and implementing proactive measures to address potential issues.

Leased up and managed 71-unit LIHTC property, ensuring compliance with local, federal and state regulations. Completed sister property lease up 60-unit LIHTC during pandemic outbreak.

Managed a 280-unit LIHTC property, ensuring compliance with local, federal, and state guidelines. Improved prior REAC scores.

Managed a 110-unit layered Project-Based Section 8 property with LIHTC, ensuring compliance with local, federal, and state regulations. Oversaw capital projects.

Managed a 130-unit Project-Based Section 8 property, ensuring compliance with local, federal, and state regulations. Achieved above-average MOR score.

Played a key role in executing successful trade shows, coordinating event logistics for seamless presentations and maximizing brand visibility. Collaborated with the graphic department to enhance marketing collateral and promotional materials. Boosted direct sales by creating engaging promotional offers for the target audience. Implemented a nationwide sales tracking system for real-time insights and data-driven decision-making. Fostered coordination with sales staff to align marketing strategies with company objectives, contributing to effective sales and marketing synergy. Contributed to strategic initiatives for sales growth through marketing tools and direct engagement with the sales team. Analyzed sales data to identify trends and opportunities, refining marketing strategies. Cultivated positive relationships with internal stakeholders to promote effective communication and streamline processes. Stayed updated on industry trends and competitor activities, providing valuable insights for innovative marketing strategies. Demonstrated adaptability in managing shifting priorities and deadlines in a fast-paced marketing environment. Contributed insights in team meetings for the overall success of marketing initiatives and direct sales objectives.

Represented clients in buying and selling real property, guiding them toward unique goals. Orchestrated successful open houses, fostering collaboration with fellow realtors for enhanced teamwork. Developed and executed comprehensive marketing strategies, preparing engaging materials to showcase properties. Tracked market trends and conducted analyses, providing valuable insights to clients. Applied leasing expertise for single-family homes, ensuring efficient and compliant transactions. Maintained professionalism and integrity, building trust for smooth transactions. Collaborated with colleagues to stay informed about market developments. Utilized strong negotiation skills for favorable terms in complex transactions. Engaged in ongoing professional development to stay abreast of industry regulations and trends. Demonstrated adaptability in the fast-paced and dynamic real estate industry.