Tammy Simmons Email and Phone Number

Licensed Claims Adjuster 16 states in NE and SE regions. Manage a pipeline of over 100 claims daily, responsible for investigation, appraisal and settlement for 1st and 3rd party claims. High adoption rate of digital tools resulting in increased engagement and responsiveness. Apply service-oriented approach to claim management with focus on complex claims while following established industry practices; Maintain relationship with over 100 network/non-network body shops. Identify subrogation opportunities for recovery.

Facilitate auto and property claims filing for policyholders, provide status of existing claims, update system records to maintain data integrity, resolve customer issues and escalate when appropriate. Maintain client relationships via quality customer service and timely processing of claims. Knowledgeable of products related to auto/mortgage business and additional products. Performed other duties assigned by management.

Senior Manager Product Management •Responsible for the coordination of all aspects of client's go-to-market launch plans, product roadmap, program development, sales and customer service training in addition to post-launch triage support with more than 25+ stakeholders.•Translated business vision and scope into implementation plans to produce desired customer experience staying within budget and maintaining on-time delivery•Fostered strong client relationships and strategic business partnerships with customer engagement, sales, marketing, product development and external vendors•Facilitated meetings with client, business partners, technology and engineering resources to define product marketing strategy, product positioning, customer experience and end user needs for multiple go-to-market campaigns•Collaborated with the client, business partners and technology to translate customer feedback into on-going cost reduction and process improvement release

•Build and maintain organizational relationships with outside vendors and business partners providing various products/services by offering ongoing support and managing relationships for the duration of the product life cycle.•Partnered with product management team to solidify and validate metrics for success, operational, and revenue objectives•Initiate and manage projects to deliver upon vendor commitments and promote strategic and corporate initiatives. Provide guidance, direction and quality assurance in vendor-related processes and procedures•Chaired meetings with client, internal business partners and technology teams to define product marketing strategy. Hosted quarterly meetings to further define product roadmap, customer experience and vendor performance•Performed ongoing monitoring of vendor performance against negotiated contract terms including SLAs and KPIs. Developed and executed sourcing strategies and vendor relationship and risk mitigation strategies

Generated over $900M in annual revenues by supporting all operational aspects of wireless voice and data products/services. Partnered with management teams in customer service and regional product marketing to ensure a successful “out-of-box” experience for the customer.•Managed the development of multiple products to ensure timely delivery, while efficiently providing optimal customer service. Manage pre-installation application processes for content developers. Responsible for root-cause analysis and resolutions for all products in data portfolio.•Coordinated operational business efforts among vendors/partners for successful process improvement. Led project implementation for cross-functional teams that included vendors and other business partners.•Increased efficiencies pertaining to delivery of short- and long-term data content initiatives. Partner with business development team to negotiate developer contract terms and identify operational support details.•Coordinated platform roadmap, handled invoice reconciliation, and provided hands-on product functionality support and enhancement; tracked, analyzed and communicated key metrics to business partners through reporting and presentations

•Managed, developed, and coached a team of revenue assurance analysts by overseeing on-boarding processes, handling professional development of team members and assessing employee performance, and being readily available to extend support. •Maintained and controlled billing rating tables. Provided technical billing support for customer care teams and coordinated technical team-training efforts. •Supported the functionality of network system upgrades; assisted in new product development analyses; and provided trending and tracking reports to monitor rating-related functions for product analysis.

Provide roaming support forcustomers and roaming partners. Responsible for maintaining the accuracy of the systems that facilitated roaming. Partnered with roaming partners to troubleshoot customer issues.Trained new hires using hands on and call demonstrations methods. Assumed the role of escalation point of contact.