Answering calls from patients for admissionData entry of the patient's information to the ClientInformation SystemEnsuring customer satisfaction and assisting patientconcernsResponsible for evaluating the documents to ensure thatappropriate information has been obtained for billingpurposes

Handled a total of 104 units of an Airbnb Super Host withconstant bookings daily.Answer phone calls, text messages, emails, and messagesthrough each booking platform e.g. AirBnB, Booking.com,VRBO, HomeAway, TripAdvisor, Direct bookings.Ensuring client satisfaction by providing excellent customerserviceAssist with operation scheduling, directly support the financeteam and the operations team to lead the day to dayoperations, and communicate with guests as neededHandle customer complaints, requests, and feedback.Responsible for issuing refunds to guests as neededResponsible for monitoring Breezeway for utility taskmanagementSocial Media Marketing - Instagram andFacebookResponsible for sending quotes to guestsinterested in stay extensions and processingtheir payments through Guesty and Stripe.Provide reviews to guests as need beMonitor guests' activity and providenotifications or warnings using NoiseAware(noise monitoring) & FreshAir (smokedetecting apparatus)Updating guests access codes using LynxProvide guests with their pre-check-in linksand instructions through Duve.Issuing endorsements to the team usingAsanaUpdating Notion for FAQ's

Agency Licensing/Contracting and BenefitsPre-underwriting of New Business and Basic PolicyServiceCashiering, Petty Cash Disbursement and provisionalReceipts AdministrationOffice ManagementSupervising daily branch operations, a total of 5branches nationwideReporting of Branch Statistics to Department HeadDaily Email Communication (IBM Notes)

Receive orders from customersProcess orders and schedule deliveries for supplies,materials, equipment, and services to customersSourcing of suppliers local and abroadKeep records and create reports regarding supply costs

Help victims of disasterProvide care and comfort to ill and injured servicemembers and veteransTeach others lifesaving skills such as First Aid and CPRHelp staff with blood drives

Following call center “scripts” when handling differenttopicsIdentifying customers' needs, clarify information,research every issue and providing solutionsResponsible for gathering customer's Credit Cardinformation for payment purposes