 Research best practices, manage cases, and communicate changes to global policies and procedures to local teams Work with local teams to understand impact of global change and need for a localized policy/exception to global policy  Conduct research to assist with design and implementation of local policies and procedures impacting employment terms/rights of employees Partner with HR Services to manage HR compliance policies and to establish vendor management guidelines including contract negotiation support, vendor selection criteria, and key SLAs, KPIs, and metrics for select vendors Support the implementation of risk management and mitigation controls to ensure compliance with applicable US and international laws and regulations; donor requirements; and UPS policies, procedures and standards of conduct Provide overall support for the development and implementation of the UPS' compliance program, including policy management, compliance training and communications internal reporting, and integration of compliance into its business processes Coordinate with country offices to implement key initiatives, including tracking of misconduct and organizational responses in local registers Conduct risk assessments and data analyses to identify trends, patterns of misconduct, potential misconduct, and other threats to the workplace and recommend solutions for mitigation Lead the implementation of risk management and mitigation plans and the development of a risk dashboard at the organizational and country level Support key compliance assurance including deployment of effective and efficient mechanisms to prevent, detect, identify, and correct noncompliance with applicable law and regulations, donor requirements, and UPS policies and standards Support Director of Employee Relations, Internal Audit, and other stakeholders on risk identification process. Provide strategic guidance and expertise as it relates to HR Compliance to relevant parties

 Collaborate with legal counsel on inquiries and investigations by federal, state, and regulatory agencies to ensure UPS provides appropriate responses Provide updates to business units on the impact of regulatory actions to UPS to ensure strategies are implemented Support the development of corporate-wide training programs to educate employees on new compliance issues Identify individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development Manage I-9 compliance Manage and understands STA guidelines and regulations Manage and understands SIDA process Manage compliance process regarding work eligibility (employment authorization) Manage compliance process for background checks and related employment screenings Manage and understands USPS process  Manage compliance process for military leave/ return to work Understand how labor and employment laws impact specific jobs; describe current wage, hour, and benefit standards; identify instances of non-compliance involving recruitment, interviewing, candidate selection, and discipline and follow procedures for resolving them; involve appropriate internal and external parties in resolving labor and employment issues Apply knowledge of agency functions and regulations to compliance and enforcement activities; identify routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance Identify and evaluate risks; determine and apply appropriate risk treatment(s)

◾Supervise professional staffing strategies, processes and recruiters focused on attracting premier professional candidates utilizing successful recruiting channels.◾Implement initiatives and offers consultative expertise and tactical support as a valued asset to business unit and hiring managers.◾Proactively identify and recommend areas for improvement in staffing practices and procedures to maintain the most successful, efficient, and cost effective processes.◾Monitor large scale and complex staffing concerns to provide oversight on issues with potential risks and unfavorable trends.◾Participate in job fairs, conferences, or other local events in geographic area that provide opportunities to identify and connect with qualified candidates.◾Collaborate with recruiting functions to evaluate recruiting strategies and recommend actions to improve applicant flow.◾Supervise the recruitment specialists (talent advisors) domiciled at the Corporate Campus and administrative employees.◾Recruit additional talent acquisition staff and contingent employees as needed◾Provided guidance and worked on several HR Transformation projects pertaining to Talent Acquisition

• Provided oversight of the day-to-day operation of the Applicant Tracking System (ATS), and special projects related to Workforce Planning.• Provided guidance, responded to system/ user inquiries, and acted as subject matter expert to the HR teams to get them through the system interview and hiring process.• Provided training and develop administration guidelines, detailed processes, and job aids for field HR leads.• Created and distributed reports to various business units on requisition, recruiting, and hiring activities. • Worked with HR teams to develop data elements for reporting of workforce planning initiatives to provide requested information, supply access to information utilized for evaluation against defined targets, and reduce generation of ad hoc reports. • Monitored ATS components to ensure accuracy and efficiency and to recommend updates for enhancing the staffing process. • Integrated customer feedback and reviews of workforce analytics to evaluate and identify issues or modifications needed. • Reviewed and analyzed re-occurring issues to identify possible problem triggers and best resolution tactics. • Maintained knowledge of vendor capabilities to maximize vendor utilization.• Market Rate Adjustment (MRA) Process Oversight--.reviewed requests, budgets, and business cases for critical market areas for potential rate adjustments.• Collaborated and executed Help Wanted Advertisement Requests for HR field

• Identified, screened, and reviewed candidates for prospective UPS professional positions• Monitored job requisitions and the sourcing process to ensure hiring needs are met timely • Managed the flow and status of candidates through Automated Employment (AE), the applicant tracking system• Monitored internal and external recruitment processes as a part of the UPS Talent Acquisition strategy• Evaluated recruiting and interviewing processes and made recommendations for process improvements• Developed and maintained recruiting relationships with organizations and schools to attract top candidates• Established and maintained working relationships with hiring managers, business partners, and customers• Followed up with hiring managers relative to job requisitions and hiring process• Collaborated with recruitment team members to achieve team and corporate recruiting objectives• Utilized social media to network and promoted the UPS brand and UPS career opportunities• Coordinated staffing for inside sales representatives for the UPS PHOENIX (AZ) ISR Facility

• Performed HR duties such as candidate interviewing, hiring, orientation, retention, and termination • Maintained weekly department reports and staffing meetings, record retention, documentation, and office detail • Provided employee assistance regarding workplace issues, benefits, and employment • Served as a liaison between management and non-management employees• Performed safety audits and depth-of -knowledge assessments to operation employees• Prepared and submitted Driver Qualification Files (DQF) for driver candidates being considered and accepted into the UPS Driver Training classes

• Processed inbound air cargo/ packages from UPS Airlines• Sorted and scanned packages to appropriate outbound destinations• Loaded outbound ULD containers and trailers as designated• Improved customer service by ensuring timely departure of early AM shipments• Performed daily safety audits to ensure UPS Gateway safety standards were in compliance

• Conducted office accounting duties such as bookkeeping, payroll, accounts payable, & inventory control • Performed credit inquiries and assessments related to selling company contracts to finance companies • Sold in-house and credit accounts to finance companies to build company capital• Recruited and trained new sales representatives and office personnel• Coordinated customer service calls and repairs; headed internal office service department • Attained numerous sales recognition and office management accommodations• Managed 8 office personnel and sales force of up to 50 dealers and 8 field supervisors

• Worked closely with management team to meet company goals • Supervised operations and employees within designated areas in store • Monitored and adjusted store inventory to minimize shrink; prepared store for periodic audits• Tracked store sales performance, assisted with budget planning, and instituted cost controls • Resolved customer issues and complaints