• Accountable and take ownership of a portfolio of interface projects to achieve goals and manage scope, timeline, resources, and risk while utilizing Agile methodologies and tools to guide projects from initiation to activation. • Developed complex project plans, risk management, roadmaps, and mitigation plans.• Communicated project progress and metrics to influence a positive outcome for critical stakeholders and project contributors.• Built solid and positive relationships with… Show more • Accountable and take ownership of a portfolio of interface projects to achieve goals and manage scope, timeline, resources, and risk while utilizing Agile methodologies and tools to guide projects from initiation to activation. • Developed complex project plans, risk management, roadmaps, and mitigation plans.• Communicated project progress and metrics to influence a positive outcome for critical stakeholders and project contributors.• Built solid and positive relationships with vendors and stakeholders.• Collaborated with product/development teams and led new Beta projects. • Coordinated internal resources and acted as the driving agent to maintain schedules/deadlines with third-party vendors to meet critical milestones and achieve expected results.• Participated in major Beta launch of new software using SDLC concepts and methodologies.• Created and presented customer-facing implementation documents, such as PowerPoint presentations and roadmaps, to define objectives, timelines, and milestones. • Change Management mindset – Process mapping, Identify trends, interdependencies, and structural issues.• Execute changes – Created the appropriate training documentation and a program repository.• Managed a portfolio of project workloads via JIRA, Scrum, Backlog grooming, and Sprint Planning.• Performed essential project management administrative duties such as facilitating meetings and creating agendas/meeting minutes while tracking action items.• Provided guidance, structure, and mentorship to peers. Show less

• Overall accountability for IT software implementations and program execution – time and budget to achieve Key Performance Indicators (KPI) and metrics.• Day-to-day execution of program tasks, resolving roadblocks while managing project/program scope, tracking progress, metrics, and timelines.• Led multiple diverse, remote, cross-functional teams by setting direction with clearly defined, realistic goals and objectives.• Assisted in creating, leading, and maintaining the “Center of… Show more • Overall accountability for IT software implementations and program execution – time and budget to achieve Key Performance Indicators (KPI) and metrics.• Day-to-day execution of program tasks, resolving roadblocks while managing project/program scope, tracking progress, metrics, and timelines.• Led multiple diverse, remote, cross-functional teams by setting direction with clearly defined, realistic goals and objectives.• Assisted in creating, leading, and maintaining the “Center of Excellence”. • Established sustainable processes, tools, and standards for large- and small-scale implementations.• Analytic-driven change control and change management with clear next steps and documentation.• Engaged with business and functional partners to harmonize the planning of business goals, product roadmap delivery, and significant launch initiatives.• Tracked programs, including PDLC & SDLC remote team, resource scheduling/allocation for implementations while guiding billable utilization, forecasting, and team direction.• Developed program dashboards and managed stakeholder communication/engagement and adoption by routinely briefing stakeholders regarding program/project objectives and progress.• Accelerated strategic problem-solving and troubleshooting, with team collaboration/ Teamwork on escalated issues, driving critical decision-making and resolution.• Presented new Professional Service opportunities to management with intended business growth.• Delivered feedback to Leadership, Employee Performance Assessments, annual evaluations, merit changes, and training needs.• Provided the Professional Services team with ongoing development with cross-training, feedback, coaching, and mentoring.• Organized/prioritized projects to satisfy the business goals, shifted between the “big picture” and project-level details while working through complex issues.• Onboard / Offboard employees. Show less

• Implemented and supported software applications for one or more products in different areas of the systems.• Facilitated on-site SURE Reviews for high-profile, escalated customers (QA/PI). Team collaboration, issue resolution, and specific plan moving forward.• Provided status reporting (task accomplishment, issues, escalations) of team activities against the program plan or schedule.• Schedule coordination and management of technical installation resources in multiple disciplines… Show more • Implemented and supported software applications for one or more products in different areas of the systems.• Facilitated on-site SURE Reviews for high-profile, escalated customers (QA/PI). Team collaboration, issue resolution, and specific plan moving forward.• Provided status reporting (task accomplishment, issues, escalations) of team activities against the program plan or schedule.• Schedule coordination and management of technical installation resources in multiple disciplines to ensure the on-time build of system environments and internal configurations to support related interfaces, modules, and external feeds• Worked closely with vendors and the customer to build, test, troubleshoot, and deliver interfaces to external 3rd party modules in conjunction with the system.• Developed and facilitated customer training and consulting sessions on configuration, functionality, software deployment, and support.• Relationship building and collaborated with the customers on the strategy, preparation, and installation of all related software deployments.• Traveled to remote sites for training or installation of products and services. • Developed new methodology, workflow, and documentation for new software versions with lessons learned tracking. Show less

• Established, structured, and managed the IT department. • Preform Gap Analysis for program feasibility• Developed and implemented technical application support programs and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation. • Identified opportunities for application optimization, redesign, development, troubleshooting, and resolving user and application issues.• Fostered a… Show more • Established, structured, and managed the IT department. • Preform Gap Analysis for program feasibility• Developed and implemented technical application support programs and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation. • Identified opportunities for application optimization, redesign, development, troubleshooting, and resolving user and application issues.• Fostered a positive working environment that encouraged innovation, collaboration, and accountability while managing end-user needs with functional and security responsibilities.• Analyzed department and job-related functionality requirements to align technology priorities with business needs. Show less

• Planned, organized, and directed the overall operations of Nursing/Patient Care Services while balancing resources to deliver high-quality patient care.• Attracted, retained, and developed top-performing nursing teams while managing the budget and resource allocation/scheduling.• Ensured Teamwork and collaboration while leading by example.• Established department(s) structure, goals, and objectives by providing leadership and guidance.• Maintained compliance with government… Show more • Planned, organized, and directed the overall operations of Nursing/Patient Care Services while balancing resources to deliver high-quality patient care.• Attracted, retained, and developed top-performing nursing teams while managing the budget and resource allocation/scheduling.• Ensured Teamwork and collaboration while leading by example.• Established department(s) structure, goals, and objectives by providing leadership and guidance.• Maintained compliance with government and facility regulations.• Set and maintained patient care standards by establishing protocols and procedures to ensure safe, effective, and efficient patient care.• Ensured proper and practical professional development training for nursing staff to integrate best practices.• Maintained quality assessments and process improvement analytic and evaluation of patient care delivery.• Identified patient care and outcome gaps, service offerings, community needs, and business growth. Analyzed data for Process Improvement projects, Program/Project Feasibility, and ROI with a growth mindset.• Developed business cases (including marketing/engagement strategy) for implementing and adhering to Critical Access designation, established departments, and modernizing technology, products, and service line portfolio.• Inspired and mentored/educated leadership in other facilities aligned for Critical Access designation and service line growth.• Collaboration, strategic decision-making, negotiating, and influencing the engagement/ adoption of key stakeholders.• Integrated new technologies and products to improve patient care and outcomes.• Procurement of products and materials to enhance quality care and customer satisfaction. • Ensured established team KPIs are met and exceeded. Show less

• Recruited and onboarded Pharmacy personnel. Manage personnel, including scheduling, training, and providing development and performance reviews.• Established procurement opportunities with pharmaceutical suppliers, dispensing, and pharmacy automation systems while negotiating and managing complex business agreements.• Assisted with managing the processing, ordering, and inventory system while ensuring the security and accountability of materials and goods.• Developed and… Show more • Recruited and onboarded Pharmacy personnel. Manage personnel, including scheduling, training, and providing development and performance reviews.• Established procurement opportunities with pharmaceutical suppliers, dispensing, and pharmacy automation systems while negotiating and managing complex business agreements.• Assisted with managing the processing, ordering, and inventory system while ensuring the security and accountability of materials and goods.• Developed and maintained the Pharmacy Operations Budget and inventory control.• Amended and maintained the operations policy and procedure manual. • Developed and ensured implementation and maintenance of a continuous quality assurance program. Show less

• Managed day-to-day administration duties. Maintained proper staff levels within budget parameters.• Recruited, hired, and mentored staff, providing direct supervision, ongoing staff development, and continuing employee education.• Fostered excellence in leadership by the example of "setting the pace" and being a direct mentor to clinical staff.• Regularly re-evaluated the progress of the initial work to confirm it aligns with policies and regulations. • Developed and managed… Show more • Managed day-to-day administration duties. Maintained proper staff levels within budget parameters.• Recruited, hired, and mentored staff, providing direct supervision, ongoing staff development, and continuing employee education.• Fostered excellence in leadership by the example of "setting the pace" and being a direct mentor to clinical staff.• Regularly re-evaluated the progress of the initial work to confirm it aligns with policies and regulations. • Developed and managed staff training and employee programs.• Proactively identified opportunities for continuous process improvement across departments; Investigated and reported incidents per hospital policies.• Working knowledge of Quality standards, Requirements and Specifications. Show less