Tammy Tsang Email & Phone Number

Hong Kong

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

• Implement new technology applications, new program initiatives, ad-hoc or specialone-time-only projects. This included coordinating project scheduling, budgeting andperforming administrative tasks• Liaise with potential vendors to determine additional resources and services for clientsand coworkers and to promote new technology• Hired and managed a team of 6 AV technicians to successfully oversee and complete 10+technical and renovation projects in order to guarantee growth opportunities of the company• Regular meeting and reviews with stakeholders to ensure system and facilities stability;Improvements increased company's revenue by 10%• Risk assessment to current infrastructure environment and develop new system plan toefficiently pointing settings back to the right track, reduced 99% risk of disaster data loss andsensitive data exposure

Fort Lauderdale, Fl, Us

• Providing network technical assistance/support to different users, groups and business as needed• Working with various vendors and/or third parties as part of the overall network support function• Performing maintenance activities for the current infrastructure• System health monitoring (Cisco switches and routers, Fortigate, DNS .etc)

Chiyoda-Ku, Tokyo, Jp

• Resolve day to day issue included user support and system administration tasks,recorded 99% satisfaction rate• Trained seniors/employees across multiple departments on IT operations procedures,the use of software, permissions, printing issues and security• Leading schedules and organize working tasks on system optimization, system upgradehelped reduce 85% of process time

Chiyoda-Ku, Tokyo, Jp

• Maintain system efficiency, optimized system availability in almost 95% up-time• Reduced time spent on inventory by 50% by reorganizing physical storage of supplies.• Acted as an escalation point for troubleshooting technical issues; consistently earned100% issue-resolution scores by providing excellent service to internal and externalclients/coworkers.• Build an internal guideline with technical documentation, manuals and IT policies

Worldwide, Oo

• A strong user/customers focus: Handle Tier 1 help desk escalations (i.e. Troubleshoot enduser system, hardware and software-related problems)• On-site support audio and video equipment• Manage and monitor internal assets to ensure 100% accurate inventory records• A strong commitment to effective time management and tight deadline: Perform 5000+operating system upgrade in 3-months period

Bachelor'S Degree, Bsc (Hons) Computer System Engineering

Foundation Degree, Computing