As the Head of Department I was responsible for the management of a team of seven people and worked on building relationships with internal departments and external suppliers. I managed the strategy and budget as well as day to day troubleshooting and special projects.

As Head of Department I was responsible for overall success and project management a seven day conference for over 4,000 people. I managed a core team as well as over 300 staff members. Managed the policies, strategy and budget and analysed processes and previous lessons learnt in order to develop and improve future performance.Oversaw and led VIP liaison and protocol guidelines, relationship building with clients and contractors as well negotiations and ongoing management of contracts related to the project. Generated and monitored team work packages and reported and managed communication to relevant stakeholders. Did presentations to staff, management and volunteer teams, created individual rotas for over 300 staff covering over 40,000 working hours and conceptualised and managed development of a bespoke online booking and database system.Responsible for day to day troubleshooting, on-site management of the entire event and compiling of the post-event debrief.

Co-ordinatored and helped develop the programme and liaised with all speakers for a seven day conference for over 4,000 people. Produced a dayplan and matrix which were a minute-by-minute plan of the event as well as management of site-wide venue usage.Worked with all internal teams to compile all equipment needed and managed the internal staff teams who contributed elements of the event. Sourced suppliers and dealt with contracts. Managed the website and developed promotional publications and annual handbook given to all guests.

Co-ordinated and managed 11 courses run by the Family Life and Relationships Department. This included venue booking, catering, volunteer recruitment and internal department communication. Also recruiting, managing and training of multiple volunteer teams helping with different elements of the courses. I was the main contact for all registrations and communication with guests and managed the team to ensure all courses were of the same high standard.