Whether you’re seeking to implement strategic initiatives, create new service offerings, deploy operational excellence, train employees, improve processes or integrate processes for a newly acquired business, I have the tools to partner with you! LEVERAGE MY EXPERIENCEI have 20+ years of experience leveraging a variety of methodologies to direct transformational, large scale international projects and multi-site business process integrations. In collaboration with you, we can manage operational excellence methodology deployment and training, change initiative implementations, mergers and acquisitions, and new service development projects. I bring the necessary discipline to ensure that together we will deliver solutions that are robust and sustainable for your company.COLLABORATION & EMPLOYEE EMPOWERMENTAccustomed to working in a matrix environment, I focus on excellent relationship management and collaboration. I’m an approachable, personable, and solution-minded person who collaborates with executives, senior management and staff to promote a team environment and buy in.I will empower your employees by mentoring and transferring my knowledge to them on how to organize, prioritize and address your most important strategic initiatives or business process challenges. CLIENT CENTRIC & CUSTOMIZEDBy understanding your needs and objectives, I can craft a delivery approach to provide you and your staff the customized, client centric guidance you deserve. From day one, I will immerse myself in your company, become embedded in your culture, and help guide you to design and deliver business improvements that will transform your business. Once implemented, we will work together to develop training programs that prepare your employees to deliver operational excellence and a great customer experience to your clients. Together we’ll create and refine your plan for success. Let's discuss!e-mail: twilliams@tew-consulting.comwebsite: https://tew-consulting.com/

Facilitated strategy planning with leadership team to propose 3 year roadmap to build a scalable infrastructure – focused on client experience, operational excellence (process) and technology.Harmonized the commercial organization across 5 sites – restructured organization, defined roles and responsibilities, shifted staff, created policies and processes and enhanced CRM technology.Led new service development projects – established new process for strategic partnership for a large molecule capability.Mentored 30+ staff in application of continuous improvement thinking and tools.

North America Continuous Improvement deployment leader responsible for partnering with business to develop and deploy a culture of continuous improvement and deliver meaningful improvements that impact cost, quality, delivery, customer satisfaction and employee engagement across multiple sites and business segments.

Deployment leader responsible for partnering with business to deliver meaningful improvements that impact cost, quality, delivery, customer satisfaction and employee engagement. Managed a multi-site deployment. Created and managed processes across commercial and operational departments. Led key strategic initiatives across global Covance business units. Trained staff, facilitated meetings & kaizen events, mentored green belts. Managed vendor/consultant relationships.

Collaborated with the commercial development, sales & marketing departments to recommend product features, direction and strategy as a result of inputs from customer requests, customer visits, surveys and focus groups

Worked with the Sales, Marketing and Clinical Trial Management Services executives to bring a technology component to their planning activities to align technology directions with the global strategic business direction. Planned, managed & reported project activity and maintained project documentation.

Acted as the primary customer service representative for 30+ pharmaceutical companies. Functioned as the liaison between clients, referral laboratories, principal investigators, account executives and internal departments to manage clinical trial services and delivery of key client milestones. Managed all project documentation