Lead the Pinnacle Team to be the best financial services firm while embracing the culture and values for both the clients and associates.

Sales-oriented with ability to motivate and lead employees in providing a sales and customer service oriented environment; provides training, guidance and support to teammates; holds weekly staff sales meetings to review sales efforts and deposit growth goals and results; leads the team to create new and innovative ways to ensure unit’s goals are achieved.Plans and organizes activities to attain internal performance objectives: increased business volume, deposit growth, profitability and safety and soundness of branch. Supervises all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures, including safety/security issues and compliance training, creates schedule, communicates information on a timely basis ensuring comprehension, trains staff on procedures and processes, ensures appearance standards are met and work areas are maintained per Bank policy.Documents calls, referrals and cross selling opportunities and efforts through Synapsys; actively seeking and referring loan and wealth management opportunities. Manages all facets of branch including but not limited to the safety and soundness of the branch and of the day to day operations of the branch; assists staff in resolving out-of-balance reconciliations; accountable for surprise audits, as required, for tellers, vault and ATM.Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s).Participates in special projects and assignments and performs other duties as assigned.

Relationship managers are the face of Bank of America in our financial centers, bringing our products and services to life for all of our clients. We focus the majority of our time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients. Responsible for leading solutions and a team of dedicated product specialists all designed to meet the unique life priorities of our clients: managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. Proven results in exceeding goals in a customer-centric, results-driven environment Strong interpersonal skills, and excell in the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.The success comes from the ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration while displaying passion, commitment and drive to deliver an experience that improves our customers financial lives. Taking initiative and the commitment to continuous learning aswell as the ability to adapt to changing demands and requirements are critical. Strength in critical thinking and problem-solving skills to meet customers needs.Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

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