Tammy Ann P. Email & Phone Number

Houston, Texas, United States

Provide relationship building, white-gloved concierge services to celebrities, athletes, high-net worth individuals and flight crews at FBO's across the Houston Metro areaDocument service requests/requirementsReal-time communications and updates to Broker, Dispatch and Flight OpsLiaison between FBO Operators and BrokersCheck-in with flight crew to assist with any aircraft servicing, catering or departure requests prior to passenger boardingEnsure vendor compliance (Safety, conditions, food and beverage)Meet and greet VIP clientele and assist with all pre-departure and post-departure requirements and special services

Houston, Texas

Provided administrative support to 3,000 Houston-based flight attendants with operational, service and product-related inquiries.

Houston, Tx

Measured dependability and performance through structured problem-solving to resolve operational and service-related issues affecting passengers, flight crews, airport personnel and associated vendors. Maintained and communicated operational performance metrics related to quality customer service, D.O.T. performance and strategic initiatives.

Buffalo, Ny

Performed as a station leader for planning, coordination and decision-making relative to daily flight schedule. Utilized critical thinking to identify strengths and weaknesses of alternate solutions, conclusions or approaches to customer-related scenarios.