Tammy Bittinger Email & Phone Number

Atlanta, Georgia

• Managed and filed Sales, Occupancy, Liquor, Use, Tourist, Misc. tax for 50 properties in 15 states – approximately 175 monthly returns, annual permits/licenses, and research on current tax issues• Established Sales Tax Worksheets and Ledger Card for monthly filings – these were ‘first-steps’ in providing a consistent pre-review document prior to filing and then a working document to manage and track tax balances on the General Ledger.• Developed key business relationships with Taxing… Show more • Managed and filed Sales, Occupancy, Liquor, Use, Tourist, Misc. tax for 50 properties in 15 states – approximately 175 monthly returns, annual permits/licenses, and research on current tax issues• Established Sales Tax Worksheets and Ledger Card for monthly filings – these were ‘first-steps’ in providing a consistent pre-review document prior to filing and then a working document to manage and track tax balances on the General Ledger.• Developed key business relationships with Taxing authorities at all State and Local levels. Responsible for the Tax/Permit/License set-up of new hotels – State and Local jurisdictions.• Managed and coordinated all Sales Tax audits Show less

Atlanta, Ga

Greensboro, Ga

• Manage financial reporting, monthly closing, banking, payroll, accounts receivable, accounts payable, and analysis for Manufacturing Plant. Provide Human Resources support for a staff of 30.• Developed key reporting tools to provide plant management with timely, consistent strategic data• Manage business office; Mentor Plant V.P. in financial analysis; Developed financial relationships with vendors/customers

Conyers, Ga

Conyers, Ga

Managed the day-to-day operation of a 50,000 square foot furniture store, warehouse, and fleet of delivery trucks. Responsible for the office functions, customer service, merchandising, accessory buying, and the sales staff. Functioned as lead sales person.*Established a perpetual inventory system*Assumed responsibility of all state and federal tax filings, resulting in cost savings*Identified need and managed weekly maintenance schedules for both buildings*Spearheaded… Show more Managed the day-to-day operation of a 50,000 square foot furniture store, warehouse, and fleet of delivery trucks. Responsible for the office functions, customer service, merchandising, accessory buying, and the sales staff. Functioned as lead sales person.*Established a perpetual inventory system*Assumed responsibility of all state and federal tax filings, resulting in cost savings*Identified need and managed weekly maintenance schedules for both buildings*Spearheaded re-merchandising of entire store*Managed staff of 13*Developed a tracking system that recorded and tracked Customer Service issues to completion-greatly reducing the number and length of time open of outstanding issues*Initiated reward and recognition programs..and ways to have fun as a team!*Implemented a communication system, "Table Talk", that assured all part-time employees received timely data*Established area for sales force to gather, research, and share ideas*Led efforts to re-establish community presence-charity events, school and church projects, etc. Show less

Conyers, Ga

*Responsible for establishing and maintaining the accounting systems for numerous new real estate ventures including speculative land holdings and subdivision developments*Managed all aspects of accounting for an extended-stay hotel brand. Oversaw the sale of hotel assets including the assistance in the negotiation of sale, coordination of due diligence audits, state sales and use tax audits, and transition of assets and investment funds

Greater Atlanta Area

Managed the financial reporting, budgeting, and analysis for the Chemical Lab. Managed the Accounts Payable and Purchasing teams in successfully utilizing a P.O. based purchasing system. Provided Human Resources support for a staff of 150 employees.*Taught the R&D Manages how to best utilize the available financial date to control cost and manage the lab.*Implemented purchasing and accounts payable policies and procedures, which resulted in timely payments and separation of… Show more Managed the financial reporting, budgeting, and analysis for the Chemical Lab. Managed the Accounts Payable and Purchasing teams in successfully utilizing a P.O. based purchasing system. Provided Human Resources support for a staff of 150 employees.*Taught the R&D Manages how to best utilize the available financial date to control cost and manage the lab.*Implemented purchasing and accounts payable policies and procedures, which resulted in timely payments and separation of duties*Trained purchasing staff to better utilized features of the purchasing system and created a more "user friendly" Accounts Payable department*Developed and implemented stand hiring practices to meet all compliance regulations*Conducted an internal audit of personnel files to meet all corporate and legal standards*Researched, formulated plan, and coordinated first physical Chemical Inventory for facility. This was the first step in controlled disposal, coordinated and efficieient purchasing , and a value-added inventory plan Show less

Greater Atlanta Area

Managed the division level general ledger functions including monthly closing, division reporting requirements, budgets, tax filings, analysis, etc.*Assumed responsibility of managing monthly closing week, subsequent reporsting requirements, and rebates - shortened closing week from 6 to 4 1/2 days*Established and implemented enhancements to the Account Analysis process to ensure review efficiency and clarity*Developed reporting mechanisms to insure the department met all… Show more Managed the division level general ledger functions including monthly closing, division reporting requirements, budgets, tax filings, analysis, etc.*Assumed responsibility of managing monthly closing week, subsequent reporsting requirements, and rebates - shortened closing week from 6 to 4 1/2 days*Established and implemented enhancements to the Account Analysis process to ensure review efficiency and clarity*Developed reporting mechanisms to insure the department met all requirements*Established Rebate Vendor tracking system to assure receipt rebate checks and proper accounting recognition*Initiated successful changed in the P&L review process by shifting the initial review to the Atlanta plant accountants from the Supervisor/Manager. This resulted in time savings/efficiency.*Developed step-by-step procedures for closing a plant to insure smooth transitions and consistency*Identified problems with plant and lab inventory calculations - worked closely and with site personnel and leaders to demonstrate how to evaluate date in order to recognize an solve problems*Recommended and implemented changed to the Performance Review document so that it more clearly communicated objectives and competencies*Tracked Misc. Accounts Receivable data by customer and account aging in order to initiate timely receipt of funds resulting in collection of old receivables of approximately $650,000 and then maintaining the current outstanding balance to less that $100,000 Show less

Greater Atlanta Area

Selected to manage a team, which was processing Class-Action lawsuit claims for hardboard siding and the subsequent post Class-Action warranty claims.*Developed standard process for handling customer complaints by phone, resulting in consistent service*Updated the claim for packets to be more "user friendly" which resulted in less claimant clarification phone calls and more complete and accurate claimant information received for processing. Process improvements resulted in the… Show more Selected to manage a team, which was processing Class-Action lawsuit claims for hardboard siding and the subsequent post Class-Action warranty claims.*Developed standard process for handling customer complaints by phone, resulting in consistent service*Updated the claim for packets to be more "user friendly" which resulted in less claimant clarification phone calls and more complete and accurate claimant information received for processing. Process improvements resulted in the elimination of two positions*Established a consistent processing methodology and documentation for each claim to meet legal requirements Show less

Greater Atlanta Area

Chosen to manage and coordinate the successful start-up of a new Accounts Payable Service Group. This involved combining two existing Accounts Payable groups from two different divisions (CPD & PPD) into one new organization - Paper Accounts Payable group. The effort included transition in location, personnel, systems, day-to-day operations, and a new manager.*Coordinated the efforts to manage a smooth conversion to the SAP Accounts Payable system and to streamline processes which… Show more Chosen to manage and coordinate the successful start-up of a new Accounts Payable Service Group. This involved combining two existing Accounts Payable groups from two different divisions (CPD & PPD) into one new organization - Paper Accounts Payable group. The effort included transition in location, personnel, systems, day-to-day operations, and a new manager.*Coordinated the efforts to manage a smooth conversion to the SAP Accounts Payable system and to streamline processes which resulted in the elimination of two positions*Integrated the Freight Payables process into the Paper Accounts Payable group, which resulted in the elimination of one position*Coordinated the effort to resolve a 1997 Sales Tax Liability issue. Developed and implemented procedures to accurately capture the current monthly sales tax liability*Implemented several Paper Accounts Payable process improvements in increase efficiency, provide separation of duties, and assure data integrity. These efficiencies resulted in the elimination of one position Show less

Jacksonville, Florida Area

Chosen to lead Process Improvement Teams with our stated purpose to audit, identify, and implement needed improvements: hiring processes; training, compensation systems, organizational effectiveness, high-volume workflows; A/P; A/R; etc.*Led hiring effort to assure efficiency and cost effectiveness in the process (shortened hiring time-line and training, inclusion of team-members in the process, etc.). Developed a tracking system for the hiring process (applicants, testing scores, dates… Show more Chosen to lead Process Improvement Teams with our stated purpose to audit, identify, and implement needed improvements: hiring processes; training, compensation systems, organizational effectiveness, high-volume workflows; A/P; A/R; etc.*Led hiring effort to assure efficiency and cost effectiveness in the process (shortened hiring time-line and training, inclusion of team-members in the process, etc.). Developed a tracking system for the hiring process (applicants, testing scores, dates, etc.) in order to better evaluate trends in scores an team-member success rates.*Co-Chaired Compensation Committee to develop a process that would address current and future Base Salary and Benefit adjustments. Utilized Wage/Benefits surveys and Best Practices research in preparing final compensation document that was implemented.*Developed and delivered "Building the Jacksonville Foundation"​ presentation at the Gunn Partners Best Practices seminar. Worked with team-members and managers to facilitate 2-day seminar to include large group presentations, tours, and small informational breakout sessions.*Served as Co-Leader with the Organizational Effectiveness team to lead the facility through a design evaluation and renewal effort.*Created Office Guide, with an "Enlightened" focus, to facilitate a more effective way of communicating guidelines in a newly environment. Process included gaining approval of GPSSC leaders, legal department, and corporate human resources.*Served as Co-Leader for GPSSC Skill-Base Pay Task Force that designed and implemented a system to define the skill sets required for a task, provide training and testing, provided career paths, and appropriate compensation.*Established a New Employee Orientation Model that could be followed and executed smoothly an efficiently utilizing both managers and team-members in the process. Show less

Jacksonville, Florida Area

Chosen to serve as Consultant for the design, implementation, hiring, start-up, and daily operation of a new "green-field"​ transactional accounting service center. Chosen to design and manage the Customer Service function and provide continuous training. Served as Human Resources manager and "fun ambassador"​.*Established "Knock Your Socks Off"​ service as the Customer Service work theme for all processes. Received outstanding results from customer survey feedback. Recognized for… Show more Chosen to serve as Consultant for the design, implementation, hiring, start-up, and daily operation of a new "green-field"​ transactional accounting service center. Chosen to design and manage the Customer Service function and provide continuous training. Served as Human Resources manager and "fun ambassador"​.*Established "Knock Your Socks Off"​ service as the Customer Service work theme for all processes. Received outstanding results from customer survey feedback. Recognized for developing new facility-wide culture centered on customer service.*Established quantifiable performance measures and goals for the Customer Service Team. *Conducted monthly surveys of customers - performance bar raised and exceeded each month.*Established framework for recording all Customer Service issues in a tracking system to all ow more accurate reporting. Measure to improve.*Led the effort to build, nurture, and grow the high-volume/low-cost service center while creating a successful non-union team environment and reduced turnover.*Led effort to instill into each team-member, each customer contact with service center should be a "predictably positive experience" - every time! Show less

Greater Atlanta Area

Managed the Accounts Receivable - cash application department and the Customer Service department*Reorganized the department around workflow lines, which resulted in a 25% reduction in staff*Led the effort to begin posting Key Performance Indicators (measurements) to measure employee productivity*Coordinated effort that eliminated over $3M of on-account-cash, which had a direct impact on the line-of-credit available to customer*Recognized a policy/procedures weakness in the… Show more Managed the Accounts Receivable - cash application department and the Customer Service department*Reorganized the department around workflow lines, which resulted in a 25% reduction in staff*Led the effort to begin posting Key Performance Indicators (measurements) to measure employee productivity*Coordinated effort that eliminated over $3M of on-account-cash, which had a direct impact on the line-of-credit available to customer*Recognized a policy/procedures weakness in the Customer Service department and was promoted to manage both the Accounts Receivable and Customer Service departments (Accounts Receivable and Accounts Payable)*Managed the successful wind-down of the Accounts Receivable department elimination while also having the responsibility for the start-up of the Customer Support team in the Jacksonville, FL Service Center Show less

Greater Atlanta Area