 Collaborates with stakeholders to identify the scope and critical features for projects by analyzing vendor technical specifications, workflow processes, data requirements, and business rules. Performs business, systems, and requirements analysis to understand business issues and needs in order to document business and functional requirements with user acceptance criteria in epics and user stories. Works with the development team to analyze the business requirements, build prototypes, and create product features that meet the business acceptance criteria. Creates diagrams to document business processes, technical flow charts including data flow and status workflow diagrams to document system functionality.

Led the day to day activities of the Maintenance Team, prioritizing tickets, communicating statuses, and organizing workload utilizing Kanban and Scrum methodologies. Led daily standup meetings, retrospectives, and root cause analysis meetings. Performed analysis of software defects and collaborated with developers, application engineers, and other BAs to resolve them.

Designed, built, and ran automated SAP OTC test scenarios with Worksoft Certify for Armed Forces and an Automotive Company. Worked with a team of four to eight other consultants. Utilized HP Quality Center to review manual test steps required to build automated tests. Reported results/defects and participated in status update meetings.

Passed the Infosys SAP APO Certification test.

 Led team of three employees. Managed tickets, on-call schedule, and work priorities for ISCP customer replenishment system, consisting of SAP SCM ICH/RR solution. Led initiatives to close tickets and resolve system issues. Trained two employees in customer replenishment, planning business processes. Facilitated biweekly meetings with business and other analysts to discuss work priorities and statuses. Worked closely with TIBCO/XI and electronic commerce analysts to find best option to process production data in a user acceptance testing environment. Completed ARIS business process models for customer replenishment planning, replenishment planning, and material planning systems.  Created and executed test plan for project to move from Oracle to DB2 databases, resulting in zero production issues during changes. Mentored employees on team. Managed work assignments. Collaborated with business point of contacts to align on priorities. Met with team leads from interfacing applications to align on work deliverables.

 Managed baseline sales accounting systems operations and led initiatives to support new business initiatives for team of one manager and seven associates. Performed the duties of the SOX control owner for assigned controls. Ensured system team successfully passed GCS audit of sales accounting. Instigated use of SkillPort Web training tool for controllers department as organizational health initiative. Identified and partnered with PBSG to resolve issues associated with LMS SSN access change request, which impacted several PBSG and business teams. Managed HH4 E-Check Phase 2 enhancements, from updating requirements, through implementation in 2008.  Managed HH4 SOX reporting project as project lead, coordinating work of three PBSG teams, HH4, DBA, and Business Objects, from writing requirements, to testing and implementation. Wrote performance evaluations and recommended performance ratings twice a year. Held biweekly one-on-one meetings to coach employees and to discuss work performance and assignments. Managed employee issues.

 Acted as requirements lead responsible for directing Enterprise Transportation Management project into more widespread and effective use of tools and processes. Addressed requirement gathering and management of issues and associated change controls. Managed two contractors, including contractor performance issues. Managed 30 issues and change requests to closure with Quaker and Frito-lay business teams, on and offshore development team, and PBSG developers. Facilitated reviews of high-level business design documentation with Frito Lay and Quaker business units for two ETM releases, as well as successfully implemented P12 2005 and P3 2006. Created requirements assessment survey to capture input from business regarding requirements development methodology, which led to discovering that requirements did not enable all critical business processes.

 Served as project lead for team of three, supporting field sales accounting system. Partnered with business to resolve issues and prioritize work. Trained and managed two contractors to support system. Provided full production support, break-fix, and enhancement responsibility for field sales accounting system that interfaced with multiple systems, including payroll, treasury, reporting, and inventory systems.