Tammy Chesser Email & Phone Number

Wayne, PA

Kennett Square, PA

• Supervise and mentor all QA Staff in the analysis, design, testing, and deployment of all Genesis Rehab Systems applications
• Ensure that all products are defect free and are compliant with technical specifications
• Deliver all QA department goals and objectives for all releases on-time
• Plan and direct all product testing efforts, including all associated resources to meet committed delivery dates
• Proactively communicate issues, objectives, initiatives and performance against plan to senior management
• Hire staff, prepare and deliver staff performance evaluations and career development activities

Kennett Square, PA

• Completed all functional and regression tests of Rehab Systems clientserver, web-based application and back-end SQL billing database
• Analyzed and designed test data sets using database queries written in MS SQL Management Studio
• Analyzed requirements and specifications to develop functional, regression and user-acceptance test plans, test cases and scenarios
• Established and designed MS SharePoint database of test documents and use cases
• Trained business in product system configuration for administrative roles/rights and other options
• Coordinated defect tracking for all application releases, communicating risks and resolutions to management and the business

Glen Mills, PA

• Reviewed and documented IndustryPrint (IP)* business requirements
• Created test cases, test scenarios, test scripts, test plans and tested data for all tool releases
• Executed functional and user-acceptance testing; signed off on final code for all product enhancements and bug fixes
• Trained internal business and IT help desk personnel, pursuit teams, project teams and client service practitioners on the IP product
• Oversaw tool metrics gathering and reporting
• Managed the internal tool website

Glen Mills, PA

• Educated Deloitte Consulting practitioners on Deloitte-proprietary methodologies, tools and content repositories (closed 30+ inquiries daily)
• Identified and resolved business and technical user issues from initiation through close
• Trained new team members and rotational resources in support processes and relevant areas of support (two training sessions/month)
• Provided project support for a Deloitte proprietary project management tool (ThreadManager™). Identified requirements; installed the product on the client’s LAN and user workstations; provided application maintenance.

Springfield, PA

I was originally hired by this software development company to manage the company's accounts payable, accounts receivable, billing and payroll. Once Windows became popular and the existing DOS-based application was replaced with a new Windows application, I provided technical support for the new application and wrote and designed the online help system.

Drexel Hill, PA

Screened calls, coordinated President's calendar, appointments, travel reservations, typed all correspondence and processed customer orders.

Yeadon, PA

I performed general administrative assistant duties but also assisted the president in the selection of a computer system to replace the manual processes for inventory, orders and financials. We selected an AS-400 Mainframe system, which I fully implemented and trained the other office personnel on the new computer system.

Client/Server Technology Certificate Program, Information Technology, 4.0 Gpa In All 8 Modules

Six month accelerated, hands-on learning that consisted of eight modules starting with client/server architecture fundamentals, relational.

Associate'S Degree, Executive Assistant/Executive Secretary