Tammy (Cassidy) Mueller Email & Phone Number

Kirkland, Wa, Us

Issaquah, Washington, United States

Sammamish, Washington, United States

Sammamish, Washington

• Working to research and lay the foundation for proposed Records and Information Management (RIM) and Information Governance (IG) Programs.• Assisted with forming and administrating the City’s Technology & Process Improvement Team.• Create and revise City policies and procedures pertaining to records retention and disposition.• Process public records/disclosure requests, ensuring compliance with the WA Public Records Act. Facilitate related JLARC data collection throughout the year; compile and complete the report for JLARC annually.• Support and serve as administrator to various City software and tools including iCompass, Smarsh text message archiving, and Collabspace data lake electronic records management system (ERMS).• Perform various records management duties including inventory, assessment, appraisal, and disposition (archival and destruction) of records, following the WA State Archives retention schedules.• Assist with City Council meeting support and clerking, including assembly and publication of meeting agendas and packets, taking meeting minutes, and related administrative meeting needs.• Assist with hearings before the Hearing Examiner. • Review and process business licenses and solicitors licenses.• Supported the City’s Council Committees, publicly noticing and facilitating meetings, assembling and distributing agendas and packet materials, taking meeting minutes, and fulfilling other administrative needs.

Sammamish City Hall

• Assisted the City Clerk’s Office with starting to develop a records management program.• Assisted the City Clerk and Deputy City Clerk in developing the City’s Public Records Act Rules.• Managed the City’s public records requests, ensuring compliance with the PRA.• Wrote and received a WA State Archives Local Records Grant to conduct a records inventory.• Researched JLARC reporting requirements and collaborated with the IT Team to develop tools to allow necessary information to be collected, assisting with future reporting periods.• Supported the City in selecting and transitioning to iCompass, an electronic packet system for the City’s Council, Commissions, and Committees. Serve as the City’s most knowledgeable user.• Supported the City’s Council Committees, publically noticing and facilitating meetings, assembling and distributing agendas and packet materials, and taking meeting minutes.• Assisted the City Clerk and Deputy City Clerk with City Council meeting preparation, including assembly and publication of meeting agendas and packets.

Bothell, Wa

● Evaluated stakeholders’ needs, developed and implemented projects to address them which increased data integrity and created positive user experiences● Designed metric spreadsheets and calculated weekly productivity for Visual Data Specialists and Quality Control Operators resulting in productivity increases of up to 150%● Utilized Google-based SQL language to query internal databases● Managed 23 Visual Data Specialists to complete multiple, competing projects per quarter● Quickly became an expert in my field, becoming the primary debugger for project data across all offices; resolved ~50 escalated data problems per month● Designed policy instructing and clarifying usage of new tools and data modeling for global teams● Utilized internal tools to debug data and ticketing system to track and collaborate with global teams to improve data accuracy and tool functionality● Trained 50+ operators in team’s processes, policies, and tools; created 20+ presentations● Created semi-annual questionnaires to gauge team satisfaction with workflow, tools, and morale; obtained feedback, analyzed results, and created action plans to improve

St. Louis, Mo

● Surveyed and coded feedback responses from participants in professor’s workshop series● Conducted 3 literature reviews; gathered 80 years of Census data for professor's research

St. Louis, Mo

● Increased adoption rate by 40% by taking ownership of online adoption advertisement and ensuring representation of all adoptable pets (from 26% to 100%) on multiple popular websites

Frontenac Grove

● Followed strict policies while assisting clients; managed daily transactions of $100,000+

University City, Mo

● Initiated informal customer interviews, coded results, and implemented policy, marketing, and inventory changes based on responses resulting in revenue increases from ~$2,500 to ~$5,000 per week

M.A., Sociology

Activities and Societies: Golden Key International Honour Society, Alpha Epsilon Lambda Honors Society

Education record

Completed the "Hiroshima, Nagasaki, and Beyond" Nuclear Studies History course in Japan.

B.A., Social Science

Associate Of Arts (Aa), Psychology

Though my "dates attended" were from 2001-2007, there is a gap between 2002 and 2006, where I took time off to concentrate on work.