Tammy Coats Email & Phone Number

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Administered exceptional service desk coverage for the entire Kindergarten – 12th Grade online academy, providing customer support and technical assistance. Formally responded to inquiries and contacts from end users (administrators, teachers, parents/learning coaches, students) through various channels, including phone, e-mail, and ticketing system..

Cedar Rapids, Iowa Area

• Perform planning activities including analysis and interpretation of trends impacting product designs to develop a finished goods demand forecast for common products.
• Report finished goods inventory information.
• Analyze field marketing information and perform competitive product evaluation and benchmarking.
• Assist Customer Account Administration in expediting manufacturing for customer delivery issues.

Cedar Rapids, Iowa Area

• Administered customer support of the Flight Management Systems subscriptions. Maintained Master Customer Database that manage over 6,000 active subscriptions for the Flight Management Systems database production team.
• Trained new Flight Management Systems team members, modified team members’ requirements, and reported progress to manager.
• Engaged in the Value Stream mapping events for the Customer Support Administration team.
• Worked collaboratively with Project Manager to design,… Show more Administered customer support of the Flight Management Systems subscriptions. Maintained Master Customer Database that manage over 6,000 active.
• Worked collaboratively with Project Manager to design, plan and execute consolidate customers emails in one central account where all team members view and respond to request for subscription service support.
• Managed customer subscriptions with an average of $18M per year.