IT Operations Assistant Director, responsible for overseeing the planning, implementation, and management of all IT operations. A strategic thinker with a technical background and proven leadership abilities. Excellent communication skills and the ability to collaborate effectively with cross-functional teams. This is a pivotal role in ensuring the smooth functioning of our IT infrastructure and the successful delivery of IT services across the organization. This role provides oversight of four teams within the infrastructure, operations, DevOps, database administration, and desktop & application support domains

Highly skilled leader in Operations, Well Managed Systems and Continuous Improvement within the Scaled Agile Framework. Proven Experience in the areas of Project/Portfolio Management, Operational Excellence, Program Development/Management/Deployment, and Value Stream Mapping. Proficient in implementing optimization and simulation techniques, to reduce total implementation time, increase capacity, and improve productivity. Skilled communicator accustomed to cross-functional coordination and procedural documentation. Proven ability to work successfully with diverse individuals to achieve corporate goals and meet targets on time and within budget.

Create the vision, strategy and leadership to cross functional teams to drive innovation and process efficiencies. Manages the Network and AV Engineering Team in the delivery of approved infrastructure solutions for all Retail and Back Office sites for Capital One in the US and International sites.

Central point of contact across assigned portfolio (CRE) of network projects. Develop and manage project schedule, maintain budget and actuals. Identify and manage risks, assumptions, dependencies and escalations. Deliver project related communications and status updates. Manage customer relationships and address customer escalations.

In the Project Manager role, My responsibilities include planning, executing, and completing projects according to strict deadlines and within budget. This includes acquiring and managing resources and coordinating the efforts with third-party contractors or consultants in order to deliver projects according to plan. The role also requires defining the project’s objectives and oversee quality control throughout its life cycle.

I am the primary point of contact between the Project Managers and IT technical resources assigned. I ensure consistent, reliable delivery of Enterprise Technology Services to my assigned line of business sponsored projects. I own the relationship with the project team and am the primary point of contact between the line of business teams and IT resources. My primary principal focus is to ensuring Technology Operations meets the logistical and scheduling needs of the customer's investment efforts and the business unit by partnering with cross functional IT groups and the business customers providing solutions utilizing the supported technologies.to provide on-time delivery of solutions.Technical project planning and consulting for an array of technology needsServer platforms (VMs, physical servers (blades and rack mounted), etc.)SAN and other storage technologies (EMC VMAX, TSM backups, estetc.)Firewalls, routers, switches and load balancing technologies (F5 Big IP, Cisco gear)Coordination of project and task activitiesFacilitate communication between Business and Technical Resource PoolProvide weeklydetailed status updates to senior management on a weekly basisCreate an MS project plan for all projects detailing the projects progress, critical path and tasks Request and manage resources for the duration of their task on the projectPurchase requests for hardware/software needsManage budget forecasts and procurement of assets/servicesParticipate in project implementation testing during off hours, as requiredStrong negotiation skills

Manage moves and decommission for JLL's Richmond Office. I was a move manager on the JLL/Staubach moves and decommissions project. I remotely managed and coordinated moves in New York, Memphis, and San Francisco. Most recently, I was assigned to VHDA, Pediatric Connection, Xerox, Computer Associates (NY), and Sun Microsystems. Prior to January 2008 I was embedded with one of our Corporate Clients, Capital One a corporate client in Central Virginia,. I manageding all of their internal moves in central VAthe areas. Some of the basics day to day operations included, but were not limited to:Manage internal project moves between floors and /or buildings (10 to 300 people)Vendor Management / interactionConduct customer meetings to move process and timelinesManage day to day functions of move coordinators prior to and during the move Create monthly metrics for management to show number of teams moved by location by monthCoordinate with voice and technical (IT) resources for system access needs and requirementsVoIP implementation and training (VHDA)

Manage space planning for multiple buildings in Central Virginia for Capital One's IT department. Meet with senior management in each building on a quarterly basis to identify current and future needs in relation to facilities and space management.Created the IT Facilities Mailbox for our customers to have a standard way of submitting requests Create metrics on a monthly basis to show IT occupancy, current and projected across Capital OnePrioritize space enhancements in assigned buildings based on business justification and needMonitor all furniture requests for IT and enforce IT 's furniture standards to ensure equality across ITReview monthly budgeted headcount with management to provide adequate space allocationFulfill special reporting requirements/adhoc reporting for senior management as neededMaintain accurate and up to date floor plans and space allocations for assigned buildingsWork with CAD and MS Project for facility timelines and floor plan allocations

On a daily basis, handle large amounts of money through business transactions, provide customer service to staff as well as customers, create schedules and daily transaction reports and settle/balance out.