Tammy Freadman Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Lead cross-functional teams in the development and execution of nbn’s Quarterly Business Plan, ensuring alignment with organizational strategic goals and optimizing capital and operational resources. Orchestrating high-impact initiatives that advanced nbn's competitive positioning and market leadership in line with near and long term budgetary and external commitments.Mature and lead nbn’s annual technology investment planning processes.

Melbourne, Victoria, Australia

Co-developed and led nbn’s annual capital planning processes, aligning with organizational strategic objectives. Mobilized and led enterprise-wide transformation programs, working closely with C-level executives to drive strategic outcomes and ensure robust governance.Designed and led the enterprise priorities governance framework for nbn.

Melbourne, Victoria, Australia

Led a team of 25 project professionals driving key project activities and business unit operational support. Developed and delivered the FY21 technology investment/capex plan and operational and governance frameworks.Enhanced the alignment of business units with the SAFE delivery model, improving operational efficiency.

Melbourne, Australia

Developed a programmatic view of nbn’s product programs, focusing on wholesale products marketing and customer experience in a highly regulated environment. Led product API-based digital transformation and supported significant network uplift initiatives.Guided and developed a team of project managers in delivering high-impact transformation programs.

Melbourne, Australia

Melbourne, Australia

D&B’s EPO is responsible for the end-to-end governance and delivery of key strategic projects across a diverse portfolio covering key technical, legislative and business transformation changes within the financial sector➢ Developing and leading a high performing Program Office including Program and Project Managers and an Admin function.➢ Establishment of rigid EPO framework to improve solution delivery and expense performance➢ Developing a long terms project resourcing schedule in line with approved program roadmaps➢ Effective contractual management of on and off shore third party delivery teams➢ Development and on-going improvements of delivery progress dashboards to enrich cross functional collaboration that maximises scope accuracy and quality of end results ➢ Championing and directing a customer focused, innovative and collaborative ethos that stimulates and enables the provision of fit for purpose solutions that are reliable, high performing and deliver the required business benefits ➢ Coaching and developing EPO functions as well as cross business initiatives owners to establish common language that underpins end to end delivery ownership and accountability➢ Chairing monthly EPO steering committee with the business C-level teamRecent Achievements: improvement of overall projects capitalisation rate, increase in cross functional collaboration resulting with successful completion of agreed on delivery roadmap, strong customer advocacy that underpinned top line growth.Recognition: Global Sales Excellence Award winner 2014

Melbourne, Australia

D&B’s Consumer Risk Solutions (CRS) provides consumer credit bureau and identity verifications services leveraging multiple sources and data suppliers, and applying big data analytics to provide actionable insight. The role is responsible to lead all operational activities required to develop and deliver the BU’s solutions.➢ Developing and leading a high performing analytics and customer support teams and respective leaders ➢ Working closely with the Products, Strategy & Solutions and Customer Integration teams in development of new products and solutions as well as new customers on boarding activities ➢ Establishing and governing regular CRS Community of Practice meetings to review operational performance to KPIs and analysing customers usage volume and trends ➢ Leading in key business improvement and transformation programs relating to the CRS BU on a PM or stakeholder capacity (BU operational owner to the Enterprise Programme Office, EPO)➢ Engaging and managing D&B’s business relationship with D&B’s data providers from contract and commercial negotiation through to on-going performance reviews and opportunity identification➢ Leading D&B’s internal Quality and Complaints Handling function across seven sites to improve D&B’s related activities and retain its ISO 9001:2008 certificate. The function includes ~ 50 team members in various roles involving senior level steering committee members, site owners, quality champions, internal auditors and complaints handing officersRecent Achievements: alignment of D&B’s complaints handling processes with the changes to the privacy act coming into effect in March 14 including engagement with an EDR, coordination of key CRS UAT activities across three BUs and delivery of on-going accurate progress reports Recognition: Global CEO award winner 2013

Melbourne, Australia

The Strategic Projects Manager is accountable to leading and delivering D&B’s key projects while managing it’s data providers and Analytics team.➢ Managing key business transformation programs in various fields including: re-engineering, business process improvement and compliance.➢ Developing and leading D&O’s PMO in line with D&B’s Enterprise Management Office Policies.➢ Developing and managing data Vendor Management Office in line with D&B’s global VMO Policies and managing the on-going business relationship with such vendors➢ Managing and developing cross functional Data Fulfilment Team Leader with 7 direct reports to meet external and internal customers requirements.

Melbourne, Australia

The role of Manager, Strategic Planning and Performance (SPP) carries the responsibility of ensuring the Debt Management Solutions (DMS) business meets its budget and growth targets by continually challenging and improving policies and processes in each of strategy, technology and performance. The role has key customer analysis and relationship management requirements and takes a project management approach to all initiatives the SPP team is expected to deliver.The SPP team develops and demonstrates analytical capabilities within the RMS business that delivers leading collections results (Recovery Rates / Cure Rates) and Collections Efficiency.

Melbourne, Australia

➢ Manage, coach and develop 8 FTE including scheduling Analysts, Financial Analyst, Call & Resource Associates, Dialler and Line Managers.➢ Budgeting and resource management to meet financial targets. ➢ Performance analysis and strategic call and resource planning including short and long term forecasting.➢ Program development and implementation.➢ Change requests analysis, implementation and post event analysis.➢ Call Centre performance analysis and consultation of best practice initiatives.➢ Implement continuous process improvement philosophy.

Tel - Aviv, Israel

Teleclal is Israel’s largest outsourced solutions provider. It’s services include contact centre, development of IVR, SMS and data applications and direct marketing. It’s contact centre services include both sales and customer service.➢ Leadership and development of both Operations and Project Managers ➢ Overall responsibility for the company Business Unit.➢ Establishment and maintenance of customer relationships across both telecoms and media.➢ Development of key business relationships across multiple industries.➢ Strategic planning.➢ Measurement of project deliverables to assist with the business improvement initiatives.➢ Planning and development of IVR and SMS platforms.➢ Monitor and provide performance analysis across outsourced functions.➢ Design, planning and maintenance of internal and external telephony switchboards and applications.➢ Implementation of data sharing technological interfaces across internal and external call centres.➢ Research and provide analysis of new revenue streams and business opportunities.

Mba, Marketing And Information Technology

Ba, Far Eastern Studies