Tammy Hedden Email & Phone Number

Canada

St Catharines, Ontario, Canada

• Supported accounts payable functions, including processing and reconciling a high volume of invoices, ensuring accurate data entry, coding, and invoice validation to ensure timely payments. Managed vendor relationships.
• Efficiently managed escalated calls while providing coaching and mentoring to the team, resulting in heightened productivity.
• Coordinated with internal departments to address inquiries, resolve… Show more
• Coordinated with internal departments to address inquiries, resolve discrepancies, facilitate prompt issue resolution, and optimize vendor relationships.
• Assisted in the implementation of electronic invoicing systems while utilizing various ERP Systems, Oracle Cloud, Oracle R12, MarkView, and SAP systems to process and document financial transactions accurately. Show less

St. Catharines, Ontario, Canada

• Effectively guided customers through repayment options, negotiated feasible payment plans.
• Conducted thorough account analysis, identifying resolution opportunities and minimizing losses. Collaborated with front-line teams to update customer information, facilitating efficient debt resolution.
• Fostered seamless alignment with legal and compliance teams, ensuring unwavering adherence to regulatory protocols.Expertly onboarded new collections team members, contributing to collective… Show more
• Fostered seamless alignment with legal and compliance teams, ensuring unwavering adherence to regulatory protocols.Expertly onboarded new collections team members, contributing to collective expertise.
• Utilized advanced skip-tracing methods for successful debtor engagement, leading to enhanced recovery rates.Maintained an organized collections spreadsheet for strategic planning and execution. Show less

Markham, Ontario, Canada

• Proficiently navigated both back-end and front-end S.A.P., collaborating with developers for successful system rollouts.
• Administered thorough User Acceptance Testing (UAT) to validate system functionality, enhancing user satisfaction.
• Led end-to-end implementation of SAP and intricate SAP initiatives, streamlining flawless integration for mutli-diciplinary teams and reducing operational inefficiencies.
• Analyzed systems meticulously, executing enhancements and providing adept… Show more
• Analyzed systems meticulously, executing enhancements and providing adept mentorship to junior analysts for growth. Show less

St Catharines, Ontario, Canada

• Provided unparalleled customer service to a diverse customer base, consistently surpassing performance benchmarks. This encompassed upholding an average handling time at or below the set standard, exceeding quality.
• Demonstrated exceptional problem-solving skills, diffusing challenging situations and turning negative interactions into… Show more
• Demonstrated exceptional problem-solving skills, diffusing challenging situations and turning negative interactions into positive experiences for third party vendors (B2B) and Customers (B2C).
• Promoted to Executive Support Team, managed escalated customer issues and provided specialized assistance. Show less

Niagara Falls, Ontario, Canada

• Directly procured and managed inventory for stores, collaborating with a wide range of vendors, and diligently overseeing the entire order lifecycle.
• As a key holder, I orchestrated store operations, from opening to closing, including cash handling, deposits, and merchandising. Additionally, I executed end-to-end recruitment, payroll, and scheduling processes.
• Led a sizable team of more than 20 members across various businesses in the tourism and… Show more
• Led a sizable team of more than 20 members across various businesses in the tourism and hospitality sector. Championed customer-centric approach, consistently driving for resolution until full satisfaction. Show less

Bachelor Of Arts - Ba, Sociology

● Concentration in Sociology. ● Minor in Women and Gender Studies.

Certification In Bank Teller And Financial Services, Finance, General