Tammy H. Email & Phone Number

United States

United States

manage books set up parties collect payments call registrants data entry phones

Alexandria, VA

Watshington, DC

Associate, create, update and close cases dealing with Clinical registries.

Washington, DC

• Maintain all incoming data, update records, run reports to keep integrity of data clean, train new staff on iMIS20, create relationships, handle invoicing of members, ending records, merging records into a group.
• Work with IT to create new reports for tracking inconsistencies in the data. Test any new data systems
• Research and track radio and television stations’ ownership changes to assist with recruitment and retention activities for this premier trade association for broadcasters.
• Maintain accurate billing information for current and potential member organizations as well as data on people and their company relationships.
• Create, modify and reconcile billing accounts and generated monthly closing, demographic, and status reports that inform and validate member counts.
• Assist in maintaining records for the NAB Show in Las Vegas which has over 100,000 registrants.

2215 Constitution Ave., NW, Washington, DC 20037

• Oversaw the front line call and order processing center as they responded to web and phone inquiries regarding member benefits or the purchase of APhA resources.
• Trained and provided guidance to department staff to ensure efficiency and accurary in processing dues, donations, and subscriptions along with high-quality customer service to constituents as well as.
• Implemented database and membership operating policies and standards and have been intrinsicly involved in the selection and setup of the new Association Management System.
• Worked alongside the Development team to review the design of recruitment and retention materials and programs from concept to processing to reporting in order to increase membership campaign responses.
• Reported on processed transactions and revenue as well as personally handled discrepancies with key staff particularly in the areas of Finance, IT, Education, Meetings and Circulation.
• Represented the Membership Department at meetings and participated in APhA staff committees and work groups.

Washington D.C. Metro Area

• Oversaw the management of the secure and complicated lockbox upload processes and reviewed batches for errors and discrepancies and made corrections.
• Processed new and renewal applications and record updates. Entrusted to close batches and worked closely with Finance to assure funds were properly allocated.
• Considered the expert on iMIS and membership operation, and called upon to resolve and handle complex issues, claims, and even unsatisfied customers.
• Received numerous customer service awards.
• Responsible for budget expense coding and reporting and generated membership revenue, processing, and data integrity reports.
• Developed and maintained positive working relationships with all staff levels.

Alexandria, VA

• Responded to email, Internet, and phone inquiries in a busy environment i.e. 130 calls each day. As such, I updated all records in the iMIS association management system as it related to member accounts, orders.
• Responsible for updating the Association intranet webboard and representing ASCD at Annual Meeting for registration.

Alexandria, VA

: Representing more than 250,000 members in over 140 countries, this Society serves the needs of HR professionals. My main responsibilities included answering all incoming emails for the customer service department and managing and responding to incoming LIVE CHAT IM’s from our website. I provided information on products and services offered by SHRM.