• Responsible for managing Geisinger IT projects and utilizing the IT Project Management Office framework. • Successfully implemented Payor/Payee, Radiology Mammography, 835/837 transactional files, ADT/CCD, H7s, Emergency Management, Revenue Optimization Cycle projects and more.• Responsible for project intake verifying the initial project request, rating the project against the business drivers, identifying the project sizing to move the project to approval. I submit project web application request and project team estimates. • Responsible for project feasibility activities to create project charters, identify stakeholders, perform high level rough order of magnitude (ROM) estimates for generic resource duration estimates in project web application. And verify system onboarding for a business application request in ServiceNow.• Responsible for project initiating activities create project charter and signoffs. Verify/update stakeholders and perform Stakeholder Analysis. Develop initial Organization Chart and Roles & Responsibilities documents. Enable Stakeholders access to Project SharePoint Site. Record & Update Weekly Risks, Assumptions, Issues & Decisions (RAID) Register. Setup and facilitate project kick off meetings while performing vendor selection tool methods, review business drivers with Project Sponsor and/or Accountable Lead. • Responsible for verifying project sizing tool findings, finalize organizational chart and roles and responsibilities, update RACI matrix, devise staffing plan, develop budget cost tracking, baseline project schedule using work breakdown structure (WBS) to identify the critical path. Prepare project plan document, compose business requirement document with signoffs. Develop requirements traceability matrix (RTM) with test cases. Formulate test plan with signoffs. Draft initial transition to Operations (TTO) with Training Plan found within, updated action items/tasks, facilitate project meetings and minutes.

• Responsible for managing several Medicaid Merger and Acquisition IT projects with iCare and Humana. Provider Portal project; Interim Claims Editing, JPM InstaMed Payer/Payor (NFT); Cleanup Provider Portal projects.• Responsible for managing Humana Medicaid/Medicare state implementations financial budget of 8 million dollars for Enrollment, Clinical Claims, Provider and Pharmacy and Digital and Data work streams and IT Project Managers. • Responsible for managing day to day 6-million-dollar Humana Medicaid/Medicare budgets daily using Service Now. Make necessary Cost Funding Impacts to keep the projects budget aligned with the requirements.• Responsible for leading IT PMs for a new Medicaid Temporary Assistance for Needy Families and CHIP business in the state of South Carolina and Illinois.• Manage business and IT technical teams to implement the South Carolina and Illinois Medicaid/Medicare government companion guide requirements into the Humana and government infrastructures using Service Now.• Responsible for managing EDI file requirements for (820, 834, 277 CA, Third Party Liability, and response file requirements) for Enrollment and Provider.• Manage agile Clinical vendor management Health Risk Assessment (HRA).• Manage the Service Fund Cap Rate calculation logic for the Florida MCD members to include Dual Eligible indicator as a part of the calculation. This project will give Service Fund the ability to distinguish the rates based upon Dual Eligible indicator.• Manage new or revised requirements by preparing the necessary Change Request with IT estimates for resources and funding to the Project Review Board for approvals utilizing Service Now. • Provide weekly status reports and communicate verbally and in writing to project stakeholders using Service Now.

• Responsible for managing a large sized enterprise Optical Character Recognition (OCR) solution. • Implementing a solution that consists of intake of paper, e-fax and email documents, Mailroom services, Workflow processing and data capture, outbound letter generation (Claim Reject Letters), 837 ANSI X12 file output, provider portal claims upload and DDE, Quality Assurance, Reporting and Reconciliations (acknowledgements) between systems.• Responsible for processing healthcare claims (HCFA, UB, COB, Dental against 5010 CMS compliance standards and ANSI output files). • Execute the Provider portal with Single Sign-On and Document Storage Solution and Mail Room and Digital Mail Room solutions.• Responsible for resource forecasting which includes managing 40 stakeholders Offshore and Onshore resources.• Assist with onsite and web-based client solution demonstrations of EXELA solutions. • Facilitate daily touch point status meetings with key program stakeholders.• Communicate critical path key milestones and ensure all assigned resources are on track and within budget, and resource leveling.• Perform Traceability Matrix of all program scope against signed Statement of Work to ensure all program scope of work is delivered on track and budget.• Responsible for managing the program throughout the project lifecycle (initiation, planning, requirements, development, testing and production implementation) as well as warranty to Operations.

• Responsible for the management of one or more large-sized, highly complex enterprise-wide projects. • Facilitates the initiation of technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project.• Plan, development and implementation of project efforts that utilize information technology solutions.• Develop, establish and maintain project management standards and procedures. • Responsible for developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the project. Departmental Requirements.• The ITL Senior manages Production Office (PO) engagement on Corporate funded projects and programs from Estimating to Delivery. • Production Office assures production availability of IT assets in support of BCBSM Business Operations. • The services range from Hardware/Software acquisition, packaging, platform engineering, storage maintenance, lifecycle monitoring of IT assets, data center management, hosting services, networking and voice/data management etc.• For project/programs the ITL Senior acts as the integration point for these PO services from design through implementation.• The ITL Senior uses standard PO methods and processes specific to infrastructure readiness in order to deliver projects of varying size and complexity.• The ITL Senior is expected to provide project monitoring delivery guidance to junior ITLs.• Responsible for managing multi-project financials from estimates versus actuals and forecasting.• Resource forecasting and leveling for all projects.• IT infrastructure readiness activities in a large IT setting.• Work with Application and Database technical teams while managing Infrastructure Technical teams/resources.

• Responsible for leading a one year European vendor management system (VMS) integration multi-million dollar. • Worked for Kelly Services as a Project Manager responsible for a Global FSS team to implement a project centralizing administration over OCG programs EMEA including back office activities.• Lead a team of of cross cultural Information Technology, Staffing, and Supply chain resources to integrate seven systems. • Daily demonstrate exceptional communication skills daily working within multiple time zones and remotely with the project team members. • Plan, execute, and finalize project according to strict deadlines and within project budget. This includes identifying required resources and coordinating the efforts of team members in order to deliver to deliver project accordingly to plan.• Extremely detailed orientated, great communicator (all levels) with a proven track record of leading multi-million dollar and multi-year projects. • Works independently and in different time zones. • Single point of contact to the business customer for their technology needs including new initiatives and Issue Management. • Lead and direct project requiring high levels of functional integration and involving multiple disciplines to be managed.• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.• Estimate the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changes when necessary.• Plan/Schedule/Track project timelines and milestones using appropriate tools.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Coached, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability their assigned work.

• Leads tactical management, and administrative/leadership support to project teams, in order to ensure that the project proceeds within the agreed tolerances of time/budget and delivers a fit for purpose outcome to the customer.• Single point of contact to the business customer for their technology needs including new initiatives and Issue Management.• Oversees PMO Portfolio Management, Project Planning and Project Management, Strategic Planning, Process Improvement. and department oversight for technology issues utilizing waterfall and agile methodologies. • Manages IT enterprise projects and driving project team from start through to completion. • Coordinating multidisciplinary global project teams to deliver Technology projects of varying size and complexity, focusing specifically on software projects. • Monitor and analyze performance metrics to ensure customer satisfaction, quality and efficiency are clearly communicated to leadership.• Determined how project results will be measured and conduct evaluations to understand how well the project is achieving results.• Responsible for Strategic Plan for Airport Authority’s Technology. Develop executive planning and strategy planning, change management strategies, conduct stakeholder and impact assessments and devise appropriate plans.• Develop Request for Technology system proposals which included rating and selecting vendors. For Enterprise Document Management Systems and Mobile Applications for the entire Wayne County Airport Authority.• Responsible for automating HR processes and implementing system workflows to add value and safe time and resources time.• Manages IT projects and driving project team from start through to completion. • Measured effectiveness of change management activities including communication• Coordinating multidisciplinary global project teams to deliver Technology projects of varying size and complexity, focusing specifically on software projects.

Managed and deployed monthly customer service billing enhancements and production support work items.- Determined best practices and tools for the organization and resources.- Responsible for balancing work and resource allocations and levelling while managing scope. Determine technical resources (Oracle, Java Developers, QA Testers and Technical Business Analyst). Ensured technical resources stayed on tracked and responsible for migrating any issues or risks for resources as well.- Reported release metrics to the IT PMO and business stakeholders.- Created processes, procedures and standards and business model for a start-up organization.- Determined best practices and tools for the organization and resources.- Created program/project roadmaps on how to achieve the ideal future state, estimated cost/effort via the BCBSM forecast model. - Created/managed work plans, change controls, issue and risk resolution. Communicated weekly to stakeholders and sponsors the status the health of the program/projects and migrated and accessed solutions to ensure deployment was success.- Created and presented and managed release change controls. - Prioritized release enhancement and production support itemsKey Responsibilities:- Total Annual Release Budget - $6 million dollars- Managed multi-million dollar utility energy customer billing project monthly releases.- Responsible for resource allocations and resource leveling- Work with all business areas of the organization to identify business requirements and estimates.- Collaborated with IT System owners to understand and document back-end systems that support benefit information consumption and presentation to our constituents.

Managed the Federally – Facilitated Marketplace – Direct Enrollment (Proxy Enrollment) Project Total Release Budget - $1.2 million- Individual to Individual, Group to Transitions to Group Drop Notification and Prospect Management Tools (enhancements) and data loopback feeds Total Release Budget $4.3 million- Lead BCBSM’s Healthcare Reform web applications release programs (Federally-Facilitated Marketplace (FFM) – Direct Enrollment (Proxy Enrollment), FFM Star Schema deployment, FFM Interim Dental) Individual to Individual, Group to Transitions & Group Drop Notification and Prospect Management Tool enhancements). - Worked and automated several healthcare reform reports for Individual Business Unit. - Responsible for executing an initiative to evaluate the current processes and systems that store benefit information from quote/pre-sale to sell and service businesses utilizing the systems development life cycle (SDLC). - Responsible for end to end solution driven results for facilitation of the creation of a conceptual future state for the ideal means in which benefits will be administered and stored. - Communicated weekly to stakeholders and sponsors the status the health of the program/projects and migrated and accessed solutions to ensure deployment was success.- Provided ongoing operational process analysis, mitigated “scope creep”, communicated project status, and identified and resolved operational issues and constraints.- Managed and deployed on time and budget the following Healthcare Reform web applications:Key Responsibilities:- Managed multi-million dollar Health Care Reform, FFM Direct Enrollment projects.- Worked with all business areas of the organization to identify current state, including hand-offs, timing, quality controls.- Facilitated the development of a future state of how benefit information could be organized going forward.

Software Project Leader led software development, software enhancement, or third-party software integration projects. Software Project Leader responsible for leading smaller software initiatives, larger less-complex software projects, or multiple components of larger, more complex software solutions. - Software Project Leader responsible for analyzing client requirements, proposed solution alternatives, managed detailed work plans and project schedules, and ensured project outcomes successfully to meet client expectations. - Software Project Leader responsible for ensuring adherence to quality IT standards. As the primary point of contact responsible for their assigned project deliverables, accountable for managing the client relationship while serving as a client contact for the duration of the assigned project or project components. Key Responsibilities:- Deployed on time and budget maintenance software releases- Deployed on time and budget EDI 834 Transaction (e.g. 4001/5001 projects)- Managed ISO 9001 Organizational Implementation project- Managed onshore and offshore technical resources

Successfully led upgrading PlanView Enterprise and Insight Analytics to 600 ITS users – the project only took approximately 4 months from planning through execution, resulting in one of the fastest PlanView upgrades projects to date within the University of Michigan.- Developed and implemented the capability of PlanView effort tracking, and resource capacity planning to ITS groups who provide or request resources across the organization in order to complete their work. - Implemented consistent team structure for weekly meetings, status reporting and issue tracking during the planning effort.- Identified, defined and escalated potential scope changes to resource managers and internal sponsors- Organized, prepared and mapped project team direction and achievable, measurable ends. Ensured project resources are orchestrated with other initiatives and demands. Ensured dependencies across project initiatives are documented and met. Wrote reviews and approved project management deliverables. Delivered timely and cost-effective solutions to support organizational initiatives set by U of M leadership. Ensured staff activities are consistent with organization standards and processes. - Promoted project management methodologies across the organization and followed project management methodologies, i.e. standards, guidelines and best practices. These tasks included but were not limited to: initiation, planning, estimating, status and variance reporting, risk management, project monitoring, release management, and ensuring on-time, on-budget product delivery.Key Responsibilities:- Championed the Associate Vice President of Information Technology and Chief Information Officer to create a video tape in support of the project efforts for the entire Information Technology Services organization to access.- Recommended process improvements for project management, utilizing metrics collection and evaluation of results compared to best practices.

Member of the Executive Global IT Project Management Office (GPMO) team participated in global IT infrastructure and Project Management decisions. - Influenced strategic direction and developed tactical plans, analyzed present-state, developed alternative future-state approaches and facilitated implementation for Insurance, Reinsurance, Corporate and Shared Services. - Developed Statements of Work (SOW); coordinated with suppliers on bid responses & clarifications, reviewed global technical solutions, supplier cost & capability analysis and conducted contract negotiations. Over $8M of services were awarded in this area.Key Responsibilities:- Exercised management responsibility as Subject Matter Expect to select a new HP Mercury Global Enterprise Program Management application to achieve collaboration and stakeholder alignment throughout the projects lifecycle and lower total cost of ownership by eliminating manual point tools and processes.

Saved the company millions of dollars by developing and implementing the current Six Sigma project template to maximize the efficiencies of repeatable processes to capture project cost savings. And the OSSG, Project/Productivity Tracking System is currently capturing all DTE Energy Operating System program/project plans, budget/benefits and project document artifacts in one repository.- Developed the training manual, user guides, quick guides and trained all the Super Users on the OSSG, Project/Productivity Tracking System.- Served as Primavera Subject Matter Expert. - Developed a change management plan how to manage system changes and routine maintenance.Key Responsibilities:- Performed all aspects of Global Program/Project Management using PMI and CMMI via GMAC SDP Project Management Methodology throughout the lifecycle of this project.- Managed 10 to 15 technical resources as well as Statement of Work utilized Six Sigma methodologies and tools. Evaluated processes and project management work flows to ensure all follow the CMM standards.