Tammy Jeffery Email & Phone Number

Cape Coral, Fl, Us

Strategy and Demand Management for the Retail Health Insurance Line of Business

Chicago, Il, Us

Managed and delivered IT services across the organization. Developed IT strategy and partnered with key business leaders to leverage technology to meet business objectives. Responsible for building customer-centric culture and highlighted importance of understanding core business processes.• Established IT steering committee with key business constituents to improve organization project prioritization, approvals, and funding. • Stabilized and improved leasing application on the Salesforce platform, creating inventory transparency across portfolio. • Consolidated two data warehousing platforms to improve organizational operational reporting.• Improved operating and financial reporting by establishing data cubes for actual, budget and forecasting comparisons, business metrics, and employee headcount.• Created digital transformation strategy to improve consumer experience at shopping centers. • Deployed wireless network infrastructure in 120 properties throughout U.S. • Migrated primary data center to new service provider to improve quality of services.• In-sourced service desk, which improved overall quality of service and saved $500,000 annually.

Seattle, Wa, Us

Defined, led, and implemented strategic initiatives for clients in the Chicago area. Accountable for developing and managing client relationships and identifying additional opportunities for engagements. • Oversaw 20-person team of business intelligence architects, analysts, and developers to model, build, and deploy initial warehouse, leveraging Microsoft BI Stack. • Participated in developing proposals for new business opportunities.• Migrated 23,000 global associates from Lotus Notes email platform to Microsoft Office 365 environment. • Established base network infrastructure for start-up company, including email, mobile services, citrix, and virtual servers, to support regional and local offices.

Charlotte, Nc, Us

Legacy LaSalle IT Delivery Manager, Vice President Manage a $15.5 million budget in resources and professional services with a focus on integrating and migrating business lines to the Bank of America platform after 2007 acquisition of LaSalle Bank/ABN AMRO. Coordinate full project life cycle, including evaluating client business drivers, completing action plans, technical design, development, testing and deployment. Oversee activities of offshore consulting firms (Tata, Infosys, Patni). Organize teams, establish timelines, provide real time communication for transition and executive teams. Negotiate service contracts, monitor consultant performance and ensure compliance with quality, response and timeline requirements. • Charged with the migration of more than 50 applications. • Converted depository connections and ASP’s across all business lines.

Amsterdam, Nl

Service Delivery Manager, First Vice President (2006-2007)Served as managing liaison between IT and Global Securities and Trust Services business unit. Reviewed service improvement, development and maintenance requests; evaluated economic feasibility and prioritized projects ensuring support of business objectives. Managed IT Virtual teams and strategic vendors within a shared services model. Lead teams from multiple disciplines (IT, Business Marketing). Application Development Practice Management, First Vice President (2002-2006) Led 30 full-time and consulting resources in strategic planning, system support and Improvements for Cash Management domain which included Domestic Wire Processing, EDI Payment Processing, Corporate Cash Management, Foreign Exchange Trading and Investment Portfolio Management and funding.

London, Gb

Served international client base in custom development engagements with up to 15 full-time resources including engagements in financial services, manufacturing and health care industries. Demonstrated expertise in structured methodologies and project plan development. Managed on-site services for major accounts including AGIP Patroli in Italy and Nestlé in Switzerland. Charged with initiating new business opportunities and expanding existing client business relationships. • Client account revenue stream exceeded $2 million annually with more than $1 million in new business generated in the last year. • Selected to participate in the expansion of the Advanced Development Center (ADC) a centralized resource with a focus on new technologies, best practices and methods to accelerate all phases of life cycle development.

Mba, International Business

Bachelor'S Degree, Computer Information Systems