Consultant and mentor to the business to identify, analyze and implement continuous process improvement and best practices. This includes data collection and analysis of information and processes that impact achievement of agency goals including financial, operational, and customer satisfaction; and facilitating improvement efforts.

Managed the design, development and implementation of learning solutions and programs while applying adult learning principles, Agile and design thinking. Supported the development and training needs for enterprise employee and leadership development, and agency and customer operations.• Oversaw the comprehensive needs analysis for development and training solutions from new hire onboarding and performance support to product and systems rollouts. • Led team supporting the people change strategy for a multiyear large scale enterprise platform release. • Ensured identification of appropriate success measures and used data to improve learning solutions through a lean continuous improvement process developed by my team, reducing sales and service operations onboarding time by 50%. • Created an engaging work environment, developed staff, and led a team of learning professionals to achieve department, division and enterprise goals by communicating clear expectations and KPIs. • Balanced high standards with compassion, praise, and recognition by cultivating risk-taking and data-driven experimentation and decision making. • Led a Nuxeo compliance content launch team as the product owner for the scrum team. Post launch data showed an increased ease in findability of content.