Tammy Johnson Carr Mpa, Cesp, Shrm-Scp, Phr Email & Phone Number

Versatile Public Administration and Human Resources professional with exemplary qualifications to lead and direct the development, implementation, and support of government and administrative projects, programs, and initiatives involving economic development, public policy and affairs, organizational development, service delivery effectiveness, and Human Resources policies and procedures. Perform effectively both independently and collaboratively as part of a team in challenging environments while utilizing well developed interpersonal and communication skills to establish positive working relationships with members of the public, government officials, co-workers, and staff. While attending East Tennessee State University to achieve a Masters of Public Administration with concentrations in City Management and Economic Development & Planning and a Bachelors of Business Administration with concentrations in Management and Legal Studies.Certifications and Training• Certified Employment Support Professional, CESP, Association of People Supporting Employment First (2022)• Tennessee Department of Intellectual and Developmental Disabilities, Relias Learning (2018)• Society for Human Resources Management, SHRM SPHR-CP (2015)• Human Resources Certification Institute, HRCI PHR (2014)• International Public Management Association, Certified Professional, IPMA-HR CP (2012)• Public Risk Management Association, Employment Law, and OSHA Conferences• Three Pillars of HR, Tennessee Public Management Association and the State of Tennessee• UT-MTAS Elected Officials Academy

Listed skills include Policy, Government, Human Resources, Public Speaking, and 43 others.

• Corporate Business To Business Csna

  Amazon, Llc

  Oct 2015 - Jul 2018 - Tennessee

  Serving Amazon business customers with exemplary customer support, communication, and critical thinking skills. Engage in active listening with a priority focus on excellent customer service to empathize with, prioritize customer needs, and resolve customer business account issues and positively resolve conflicts, communicate appropriate expectations to customers through multiple communication interfaces. Engaging with cross-functional teams departmental training in various disciplines. • 2015 Recruited to join Business-to-Business Team to manage Business Account contacts through multiple communication interfaces. • 2016 Service as embedded service agent, ESA, to assist with job coaching and development of recruit’s transition from training to customer contacts.• 2017 Business Leadership Development, one of only fifteen leaders who competed to participate in the origination of the Amazon Leadership Program, among thousands of competitors.• 2017 Workflow Analyst, after competing for a placement, serving internal and external employees, real time and other configurations, data collection, communications to support the training and coaching of colleagues. Weekly rotation of daily service level statistic reports. Process schedule change requests for time-off and schedule change/cancellation, for all departments including thousands of employees.