Responsible for product planning and delivery resulting in improved user experiences for Personal Computing hardware and software solutions. Fulfilled the role of business liaison for agile/scrum teams driving forward product improvements for seven products and services. Participated in agile ceremonies, from daily stand-ups and backlog refinement to sprint planning sessions. • Data Analysis – Partnered with the UX research team to solicit user feedback and analyzed results to uncover actionable insights. • Product Planning – Together with Product Managers and stakeholders, designed and implemented user experience (UX) and product strategies, planned 18-month roadmap, and defined 3–5-year product horizons.• Prioritization – Defined and prioritized product backlogs for agile delivery teams in alignment with technology strategies and desired outcomes, utilizing Jira for portfolio management. • User Experience and Quality Assurance – Planned minimal marketable product (MMP) deliverables focusing on agile delivery. Developed user acceptance testing framework. Led user acceptance testing and pilot activities.• Product Adoption – Designed and implemented technology and product adoption plans, generated user communications and documentation announcing technology and feature updates, and defined adoption metrics/KPIs to measure results.

Responsible for leading the technology planning process for Email, Microsoft 365, and End User Computing technologies. Produced strategic and tactical strategies and roadmaps. Managed vendor relationships and led their technology roadmap reviews required for internal product planning. Directed projects from inception to completion in a matrix environment. • Product Planning – Identified technology risks, completed cost/benefit analysis, presented recommendations to leadership and stakeholders. Served as a Tech Lead and subject matter expert responsible for reviewing technology advancements with the business, logging business cases and preparing adoption plans. • Personas – Launched an employee persona framework aligned to research focusing on needs, perceptions, behaviors, and use of digital technologies in the workplace.• Portfolio Management – Oversaw annual portfolio planning activities in alignment with technology strategies. Authored required estimates and reporting for executive review.

Led initiatives for electronic communications and messaging software. Managed the Collaboration project portfolio. Cultivated relationships with IT teams and business stakeholders to align on modern technology priorities, define security and legal requirements, and assess user impact. Communicated project status and risks to sponsors and stakeholders. Documented technical knowledge for support teams. • Software Evaluations – Led vendor beta programs to influence product development and solicit employee feedback. Validated software releases and defect resolutions.• Problem Management – Served as a liaison to the Help Desk to review monthly incident metrics. Used data for decision making including trending analysis to prioritize problem tickets. • User Experience – Participated in “Users Love” events by demonstrating future feature releases and new hardware and software offerings. Facilitated on-site user feedback panels with vendors. • Continuous Improvement (CI) – Served as co-chair for the Infrastructure & Operations Engineering CI Board. Provided coaching and mentoring for employees leading CI efforts.

Managed schedule, cost and scope for enterprise-wide projects related to Lotus Notes/Domino infrastructure, applications, and email solutions. Developed project plans, collected business requirements, and documented success criteria. Guided application design, security protocols, and audit responses. Effectively coordinated tasks with technical teams, communicated project details to business partners and stakeholders. Documented and communicated project control impact for sponsor response. • Resource/Vendor Management – Hired and managed contractors for application development projects. Facilitated interviews and collaborated with Procurement to complete required hiring tasks. • Continuous Improvement – Led projects involving new development and enhanced workflow processes for functions including customer service, compliance, agency acquisitions, and security.• Team Lead – Served as a team lead for seven employees. Responsibilities included resource management, mentoring and coaching.

Promoted multiple times to Marketing Specialist based on success in completing critical projects, demonstrating curiosity, and accepting new challenges. Managed the NF Marketing library containing industry publications, books, and internal reports. Developed competitor profiles, completed product and industry research, and led technology deployments. Represented the company in external benchmarking studies focusing on product innovation and competitive intelligence.