Demand Planner for Home and personal Care products.Trainer/Super user for APO implementation

KIK CUSTOM PRODUCTS 2009-2010One of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KIK produces leading National Brand products for Fortune 500 companies including Gillette, Johnson & Johnson, Procter & Gamble, and Unilever, and Retailer Brand products for top retailers including Albertsons, Kroger, Loblaws, Safeway, Target, Wal-Mart, Walgreens, and foodservice leader Sysco. Divisional Demand Planner Responsible for… Show more KIK CUSTOM PRODUCTS 2009-2010One of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KIK produces leading National Brand products for Fortune 500 companies including Gillette, Johnson & Johnson, Procter & Gamble, and Unilever, and Retailer Brand products for top retailers including Albertsons, Kroger, Loblaws, Safeway, Target, Wal-Mart, Walgreens, and foodservice leader Sysco. Divisional Demand Planner Responsible for articulating high quality customer demand information to drive effective production and material plans across the division and through the supply chain network. Works directly with our customers to improve clarity of the demand picture including identification of opportunities to balance or grow volume and manage change. This information is also a key input to visibility of company performance against budget and sales targets.  Work directly with customer contacts to manage demand patterns and to create high quality plans Understand supply agreements and help enforce rules of engagement with customers to minimize variability Balance customer requirements over time horizon to proactively meet needs on time while smoothing plant network utilization Coordinate with other demand planners when competing for line time. Advocate for delivery of customer requirements with production and material planners Monitor demand against commitment and budget targets and support in divisional S&OP reviews Show less

PPG CANADA 1996 – 2009A division of PPG Industries, a Fortune 500 company and leader in its markets. PPG is the world’s leading coatings and specialty products and services company, serving customers in construction, consumer products, industrial and transportation markets.CUSTOMER SERVICE AND LOGISTICS PROCUREMENT 2002 to 2009Team leader of the Customer Service group and acted as a liaison between production, field sites and other manufacturing operations located primarily in… Show more PPG CANADA 1996 – 2009A division of PPG Industries, a Fortune 500 company and leader in its markets. PPG is the world’s leading coatings and specialty products and services company, serving customers in construction, consumer products, industrial and transportation markets.CUSTOMER SERVICE AND LOGISTICS PROCUREMENT 2002 to 2009Team leader of the Customer Service group and acted as a liaison between production, field sites and other manufacturing operations located primarily in US, Mexico and China. Responsible for planning and scheduling, order entry, returned goods, credit/debits, forecasting, and procurement for five global customers.PPG Quality Assurance 1996 to 2002Shift leader for QA lab responsible for organizing assignments for team members to meet production requirements in a demanding priority driven environment. Show less

 Team leader recognized for exceeding the corporate goal to lower days of inventory. Achieved 11.6 days on a goal of 13 days (based on 910,000 gal/yr sales consumption). Analyzed and set guidelines and developed various reports to monitor and report inventory goals. Administrator of new forecasting tool designed to communicate extensive customer data (representing gross sales of over $60 million USD) to all PPG locations world wide. Trained and directed internal associates and field… Show more  Team leader recognized for exceeding the corporate goal to lower days of inventory. Achieved 11.6 days on a goal of 13 days (based on 910,000 gal/yr sales consumption). Analyzed and set guidelines and developed various reports to monitor and report inventory goals. Administrator of new forecasting tool designed to communicate extensive customer data (representing gross sales of over $60 million USD) to all PPG locations world wide. Trained and directed internal associates and field reps on new planning tools which increased response time in a dynamic supply chain. Participated in Business Process Improvement training and attained Six Sigma White Belt. Applied concepts which facilitated resolution of customer issues and implementation of action items. Chaired daily production meeting with QA, production, shipping and US corporate office to resolve supply issues. Wrote and revised departmental SOP’s which ensured consistency within an ISO/TS16999 2002- certified facility. Reduced repeat complaints by 61% by performing a process walk through and by implementing corrective action. Responsible for managing customer complaints with on line issues by working with production, technical and QA to resolve customer concerns. Acted as the Canadian contact representative for monthly marketing meetings with US parent company for 5 global accounts. Responded to work in progress, pending implementations, and disseminated critical information internally. Commended with a Special Service Award in 2007 for supporting the customer of another division. Coordinated their step by step production in a timely manner which resulted in elimination of a quality issue and prevented a possible shutdown.  Provided leadership as back up for manager by prioritizing requests and directing inquiries. Recognized as primary contact internally with key customer and global contacts. Show less